Hello Lisa! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. What kind of account is it, such as email account? Do you have windows xp, vista, or 7, or 8, or mac computer?
Can you please click on the website below, and allow the ScreenConnect remote program to run, then we can chat, and I will be able to help you directly:http://220.127.116.11:8040/?Session=51a32977-3e32-4735-9fdd-99e695fc9b97Thank you,