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Thank you for your reply. I have no data I need to save. When I used the 'Recovery point' program once, it did delete the Avast! software I had installed, but I re-installed it again to be safer going online. However, I was never able to get online. My computer shows that I am ''connected' through WiFi, but after I get to my browser page (GoogleChrome) and click on a web site to go to, it doesn't go anywhere and I get a message saying 'Unable to load this page' -- or something to that effect -- so can't go anywhere. So, I don't know how I can reinstall Windows without being able to go online. And of course, sadly and foolishly, I did not create recovery discs on first opening the computer.
Thank you, XXXXX XXXXX your prompt reply. I will be copying and pasting your reply and print to my folder for future reference. As it turns out, I have not needed to use/try the fix you suggested above because between communications from us, I turned on my Toshiba (the problem computer) in case I needed to refer to something there when we 'talked' again, and when I went back to it, lo and behold, it seems to be working properly and I can not only connect to the internet I can get to any web site. I don't know what has happened b/w very late last night when I finally gave up on trying to fix it and turned it off and this afternoon when I turned it back on, but it seems to be working properly. Yahoo!!!!! I am presently making those back-up/recovery disks and hope I never have to use them. If I do run into similar trouble again, I will refer to your above fix and go from there. Thank you again for your service! I really do appreciate having a website like ask.com and have it bookmarked. Thanks! ;>) Pat
Ha. Ha. Richard, I don't know if it was the 'threat' of your presence or what, but glad the machine (mysteriously) decided to shape up and behave itself! Knock on wood. Hope it stays in that good behavior mode for the rest of time! But if it doesn't, I'll be back! Thanks again. Pat
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