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Hello & Welcome to JustAnswer. My name is XXXXX XXXXX i will do my best to assist you.
Have you tried running the command line utility to remove the Sentinel Runtime Drivers?
No. How do I do that?
Are you currently using the computer in question to speak to me?
Okay. Please Click Here to download the command line utility.
It will download a compressed folder named: Sentinel_LDK_Run-time_cmd_line
Unzip the folder in the C:\ drive and remember the folder name.
Hold the Windows key and Press R
Type cmd and Click OK
In the command prompt, go to the C:\ drive by typing cd ..
Until you get to the C:\
Then type cd folder name and hit enter to get into the extracted folder for Sentinel
Next, in the command prompt, type haspdinst -remove and Hit ENTER
It will take some seconds to remove sentinel.
Once done, you can proceed with the upgrade.
Are you there?
I am just checking your instructions I have downloaded the utility and ready to try it
Great. I'll wait to hear the results.
OK another dummy question where is the windows key?
On your keyboard, the 4 windows.
Hold the Windows Key and Press R
I get a response that that folder name is XXXXX XXXXX as an internal or external command, batch file, or operable program
That happens only when the folder name is XXXXX XXXXX wrongly.
Can you open C:\ drive and see what the exact name of the folder is?
May i connect to your computer and perform the required steps for you? This will be an additioonal service for $15
If not, then we can continue here.
If you tell me. I did write the name down before
Where is the file extracted, which directory?
I see a typing mistake now will try again
Okay. No worries.
I still get the same doesn't recognize response
Please provide me more information so i can figure out where your going wrong.
The file that you downloaded, where is it extracted to?
If you are having problems typing the full name of the folder, you can right click on the folder name, select rename and change the folder name to a single letter, like a
I have the folder name as C:\users\Judith\documents\Sentinel_LDK_Run-time_cmd_line(1) I have typed it in with and without the (1) and continue to get the doesn't recognize I renamed the file and tried again -no luck
Can you go the folder and copy the file haspdinst.exe to your C:\ drive
Then in command prompt type
Also, it is space (1)
I have tried it all ways and with no luck
What message are you getting?
I get the following Sentinel_LDK_Run-time_cmd_line (1) is not recognized as an internal or external command, operable program or batch file
It still appears to be wrong.
The easiest way is to manually open the folder where the file is downloaded, copy the file haspdinst.exe to your C:\ drive
Then in command prompt, type C:\haspdinst.exe -remove
The file haspdinst.exe is located inside the folder Sentinel_LDK_Run-time_cmd_line
now I Can't seem to get to the c:\ I only get c:\users\Judith
Type, cd c:\
ok did then typed haspdinst.exe -remove then hit enter No luck same message
Did you copy the file haspdinst.exe to C:\ ?
It would give the same message if it can't find the file, the file has to be copied to the C:\ drive first.
I renamed it A and copied it to the c:\ drive I used the A name and the haspdinst.exe separately no luck same message
This is an executable file
Did you rename the folder or the file?
If you rename the folder and move it, then it won't work.
And it should then be A.exe -remove
It is the file that needs to be placed in the C:\ drive
I tried that. I moved the folder A to c:\ then I went and renamed the .exe file with no luck
The folder has a file inside it.
Would you like me to assist remotely? That will help in quick resolution.
yes please I did finally go into the folder and renamed the .exe file
Should i proceed with the offer for remote assistance or continue here?
remote assistance please
Okay. Please refresh this window OR check email in 1 minute for the offer details.