Hello & Welcome to JustAnswer. My name is XXXXX XXXXX i will do my best to assist you.
Can you tell me what happens when you try to create a new folder?
I click it and absolutely nothing happens, like the icon is there but inactive. even when I try from a pull down menu no response.
Can you go to your desktop, and right click in an empty space, then select new and see if there is a option to create folder.
that option does not appear, only if I want compressed zip folder
Okay. Please Click Here
A file will be downloaded, called folderfix.zip
Click on the downloaded file, then within the file, click folderfix.reg
Click Run, after clicking the file.
fantastic thank you
Is it working now ?
If all is setup now, please take a second to rate my answer that will be appreciated.
it is and I will thank you
Glad to hear that. :)