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Ask Shefin Your Own Question

Shefin
Shefin, Computer Support Specialist
Category: Computer
Satisfied Customers: 4929
Experience:  Working as tech support specialist with a worldwide computer manufacturer.
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new build with asus 87-a. unable to locate entry way in bios

This answer was rated:

new build with asus 87-a. unable to locate entry way in bios to set front panel type item to hd

Shefin :
Hello! Thank you for your question. I am Shefin and I look forward to helping you with your issue today.
Shefin :
Please let me know when you are ready.
Customer:

ok on line now

Shefin :

Are you trying to change the audio settings in BIOS?

Customer:

I am trying to get some type of sound to the speakers

Shefin :

Please restart the computer and repeatedly press the F2/Del key as soon as the computer restarts.

Shefin :

Try both keys, however one at a time.

Shefin :

Are you chatting from the same computer?

Customer:

pk

Customer:

ok

Shefin :

Are you chatting from the same computer?

Customer:

yes I am. have another I can use right next to me.

Shefin :

Please wait.

Shefin :

Do you see an up arrow on the taskbar? on bottom right corner?

Shefin :

Along with the time and speaker icon?

Customer:

yes

Shefin :

Click the arrow and select Realtek HD Audio manager (another speaker icon).

Customer:

yes

Shefin :

Double click the Realtek HD Audio manager to open it.

Customer:

ok

Shefin :

Click the Speakers tab.

Customer:

ok

Shefin :

On the right pane, do you see Device Advanced Settings?

Shefin :

Do you see that, with Analog back panel and front panel?

Customer:

no tool (about) version 6

Customer:

.0

Shefin :

What are the options do you see over there?

Shefin :

Anything says Analog?

Customer:

options - notification - connector settings - playback device - recording device

Shefin :

Could you please select connector settings?

Customer:

about - version 6.0.1.6853 - directx version Directx 11.0 - Audio controller HD audio Audio Codec: ALC892

Customer:

connector setting chooices are AC97 front panel or HD Audio front panel

Shefin :

Okay.

Shefin :

Choose the other one and check if your front panel is working.

Shefin :

First, try AC97 front panel and then try HD Audio front panel.

Customer:

Have HD plugged in on mother board

Shefin :

Have you tried changing both and check the front audio?

Customer:

Yes have plugged in one at a time and tried to obtain sound from speaker or head phone. no joy. is there some where in the bios setup that we can go to?

Shefin :

Yes.

Shefin :

Please get into BIOS setup and you will get an Audio option to change. Please do that, and come back.

Shefin :

Let me know if the issue persists.

Shefin :
Add this page to your Favorites/Bookmarks first, so as to get back to me.
Customer:

Have plugged in headphone and do have sound!

Shefin :

Great!

Shefin :

Do you have any questions?

Customer:

yes how come I can't get sound to my speakers?

Shefin :
Please check the tip of the connector and try connecting it properly.
Customer:

ok.

Customer:

let me give you a great rating so you can be compensaated

Shefin and 6 other Computer Specialists are ready to help you