hello sir/madam, I would like to help you, please let me know when you are ready
OK. But, full disclosure, I am not in front of my computer so I would just like some suggested steps to try. Thank you.
if we use shortcuts, we can fix the problem. can you please open your google earth and then press your R key on your keyboard. this will "reset" the view
Dear XXXXX, As stated, I am at work and not in front of the computer having the problem. Could I get some suggestions to try and maybe come back tomorrow if they did not work?
yes, first please try pressing the R key. this will stop the globe and you will be able to move globe with your mouse
pressing the SPACE key will stop the motion. if R does not work please try SPACE
if that does not work either please close google earth, click your start button, go to SEARCH BAR at bottom and type this: %APPDATA and press enter. from there, find the google folder, and inside the google folder delete the google earth folder completely.
this will delete any temporary files google earth is using
after doing this, please restart google earth and check if it is working
OK. Cool. Thank you for the suggestions. If this doesn't work do I need to go into a Windows registry setting?
you don't need to go to windows registry, please do this if you still have problems: go to control panel > programs section, and uninstall google earth fully. (This will also delete any registry keys) after doing this, go to %appdata% and find the google folder, and then delete it from there too. after doing this, restart your computer. when you come back to windows, reinstall google earth
OK. Thank you very much.