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James
James, Sr. Computer Support Expert
Category: Computer
Satisfied Customers: 15839
Experience:  20 years of experience building, fixing and servicing PCs and operating systems.
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hi, i m getting emails from google apps regarding my domain

Resolved Question:

hi, i m getting emails from google apps regarding my domain is going to be closed by tomorrow if i don t turn auto renew on. in the meantime i cant find auto renewal anywhere and running out of time. please help
Submitted: 1 year ago.
Category: Computer
Expert:  James replied 1 year ago.
Hi,

I'd like to start a remote support session with you. This mean I'll be able to look at your screen together with you, and help you personally.

Would that be ok with you?

Appreciated!

J.
Customer: replied 1 year ago.

ok no prob


 

Expert:  James replied 1 year ago.
Thank you.

Please click here to start.

Important - if we are NOT connected within 5 minutes, something is NOT working right.
Please come back to justanswer.com and let me know - we will try something else!

Thanks,

J.
Customer: replied 1 year ago.

its not opening

Expert:  James replied 1 year ago.
Thank you.

Please go to this website:


www.join.me


Click Start meeting, download and run the file, and then give me the meeting ID from the top of your screen so I can join you.

Many thanks!

J.
Customer: replied 1 year ago.

sorry but there is no code coming up!


 

Expert:  James replied 1 year ago.
Okay - let me give you the instructions instead:


  1. Sign in to the Google Admin console.
  2. In the classic Admin console, select Domain Settings > Subscriptions & Billing.
    In the new Admin console, select Billing.
    Where is it? Which UI do I have?
  3. Click on the [+] to expand your Billing details.
  4. Click the blue change link next to your current renewal option.
  5. Select your new option and click Save.

 

If you have any other questions or need more information, please ask me – I’ll be happy to respond!
I'd appreciate it if you can rate my service using the faces below my answer.

Many thanks,

James.

Customer: replied 1 year ago.

im sorry but i have followed all the directiond you given me in the last few weeks and i tried it again now, its not working for me somehow...

Expert:  James replied 1 year ago.
Can you tell me where you got stuck?
Customer: replied 1 year ago.

to sign in it says invalid error, and after trying a few times i get into admin console but there are no billing or auto renew or anything to do with the around the place

Expert:  James replied 1 year ago.
Are you trying to sign in with Safari?
Customer: replied 1 year ago.

no im in fire fox

Expert:  James replied 1 year ago.
Can you please try to do all of this in Safari?

Let me know if it looks better please.

Thanks!
Customer: replied 1 year ago.

i got the team viewer loaded now the your id 513 495 303


password XXXXX XXXXX

Customer: replied 1 year ago.

im still having problems

Expert:  James replied 1 year ago.
Thanks!
Expert:  James replied 1 year ago.
remote help
James, Sr. Computer Support Expert
Category: Computer
Satisfied Customers: 15839
Experience: 20 years of experience building, fixing and servicing PCs and operating systems.
James and 3 other Computer Specialists are ready to help you
Customer: replied 1 year ago.

Hi James Are you still there?


 

Expert:  James replied 1 year ago.
Hi, I'm here!
Customer: replied 1 year ago.

Hi Im back, no luck with godaddy as they say the domai is purchased through google apps, make 4 calls to godaddy and no help as they need the google pin, in the meantime google help is non exixtent.... do you have any suggestions?


 

Expert:  James replied 1 year ago.
Yes - we need to find the email address that is the admin of the google apps for this domain.
Do you have any idea what it could be?
Did someone else register the domain for you?
Customer: replied 1 year ago.

the email address is XXXXX@XXXXXX.XXX


 


a friend set this up orignally but she used my email address

Expert:  James replied 1 year ago.
Ok.

Here is the number for Google App Support: 1-877-355-5787

Give them a call now, and tell them you need to renew the domain, but the option is not in the account.

J.
Customer: replied 1 year ago.

i called the number asked me to go back to google and get a pin! i tried no luck can u help?

Expert:  James replied 1 year ago.
Here is the help note:

You must provide your PIN for authentication and verification purposes when contacting Support. To locate your PIN:

  1. Sign in to the Google Admin console.

    If you've forgotten your password, you can reset the password using our automated system.

  2. Click Support.
  3. Click the product you’re contacting us about (such as Google Apps or Chrome).
  4. Locate the PIN for that product and call the support number provided.
For your security, your PIN will expire after 1 hour. Note that legacy static customer PINs have been retired.

Can't find your PIN? PINs are available only for administrators of Google Apps for Business, Government, Education, or Nonprofit accounts. If you sign in to a free edition of Google Apps, no PIN is available in your Admin console.

Customer: replied 1 year ago.

hi i must be having a bad day but i ve tried all of this and not getting anywhere...

Expert:  James replied 1 year ago.
The only other thing I can suggest is that you contact your friend, and verify that she/he used that email you are trying. It doesn't look like the email you are using is a Google app admin.

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