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Randy
Randy, Computer Support Specialist
Category: Computer
Satisfied Customers: 5724
Experience:  Computer Technician
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Hello My 7" lenovo tablet just stopped working last night.

Resolved Question:

Hello

My 7" lenovo tablet just stopped working last night. It won't turn on or charge. Also i can't even get any information off if i plugged it in to my pc. How do i rectify this problem.
Submitted: 5 months ago.
Category: Computer
Expert:  replied 5 months ago.

Randy :

Hi, My name isXXXXX am sorry this happened. I will assist you with your Lenovo.
Please try this> remove the uppper back cover and use a pen to press the reset button.
Then press and hold the power button for 10 seconds.

Customer:

tried that

Customer:

already

Randy :

okay, sorry about that.

Randy :

try holding the volume up and power button at the same time

Randy :

if you get the menu option use the volume down to highlightreboot

Randy :

then press the volume up to select

Customer:

sorry

Customer:

dead

Customer:

i did the volume thing

Customer:

let me try again

Customer:

one sec please

Randy :

okay,

Randy :

take your time,

Customer:

nope

Customer:

nothing

Randy :

okay,

Randy :

did you try charging for about 15 minutes?

Customer:

yep

Customer:

nothing

Customer:

all day actually

Customer:

i read somewhere that u had to leave it for several days

Customer:

because it was a hardware issue

Randy :

it sounds like the mainboard has failed,
what is the approx purchase date,

Customer: Lenovo A2107 7-Inch Tablet
Customer:

dec 7 2012

Randy :

okay, just a moment please.

Customer:

ok

Randy :

thank you for your patience,

Randy :

the warranty may still be in effect for your tablet,

Customer:

ok

Customer:

i will go check on it

Customer:

thanks

Customer:

ok thanks

Randy :

Your welcome!
Please let me know if you need any further assistance.

Customer:

ok Thank you very much

Customer:

for your help i will mail it back to them

Randy :

Please let me know if you need any other assistance.
Thank you very much! Please take a moment to rate my service positively.

Customer:

ok

Randy, Computer Support Specialist
Category: Computer
Satisfied Customers: 5724
Experience: Computer Technician
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