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Ask Jerry Hannell Your Own Question

Jerry Hannell
Jerry Hannell, Computer Support Specialist
Category: Computer
Satisfied Customers: 8472
Experience:  Experience in Windows environment. ASP, Visual Basic, Ajax
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I have Packard Bell U71. Its recently started being funny

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I have Packard Bell U71.
It's recently started being funny at touchscreen functionality.
Without me touching the mouse, pointer is moving all around and selecting programs or ending running programs. I tried to update the screen driver, but no luck.
How can I disable/turn-off the touch screen functionality?

XXXXX XXXXXnell :

Hello and welcome to Just Answer. My name isXXXXX will be happy to assist you today.
---
Hello sir, are you currently using the computer in question now?

Customer:

Yes

XXXXX XXXXXnell :

we can go step by step together and fix it

XXXXX XXXXXnell :

are you using windows 7 or 8 ? (your operating system)

Customer:

Yes please

Customer:

Windows 7 Home Edition

XXXXX XXXXXnell :

ok, for windows 7

XXXXX XXXXXnell :

please do this:

XXXXX XXXXXnell :

  • Click Start -> in the Search box type: "Pen and Touch"

  • Click "Touch" tab no top

  • Disable checkbox for "User your finger as an input device"

XXXXX XXXXXnell :

did this fix the problem? if not we can try to access it from the control panel

Customer:

I selected Start but cannot find Search

XXXXX XXXXXnell :

when you press start, there must be a SEARCH BAR at bottom (you will not see a SEARCH text somewhere)

XXXXX XXXXXnell :

when you click your start button, at bottom do you see a small textbox?

XXXXX XXXXXnell :

(that you can enter text)

Customer:

I did all. I now may have to wait for some time to see if it work at all. I also, may have to re boot and check if all works fine.

XXXXX XXXXXnell :

is it working now?

Customer:

It seem to be working so far. May I know what was the potential problem?

Customer:

How can I reuse the touch functionality in future without problems?

XXXXX XXXXXnell :

this must be a software or hardware problem, but i cannot be sure

Customer:

Jerry, is there a chance I can contact you again on same problem after rebooting, if all needed? How?

XXXXX XXXXXnell :

do you know how to add this page to your favorites ? (bookmarks)

XXXXX XXXXXnell :

(and do you know how to access your recorded bookmarks)

Customer:

I did just now... What next?

XXXXX XXXXXnell :

ok, you can restart your computer now and test it.

XXXXX XXXXXnell :

when done, you can just open this page

XXXXX XXXXXnell :

and i will be here waiting

Customer:

I'm not sure about the later part

XXXXX XXXXXnell :

if you added this page to your favorites, do you know how to access it later ?

XXXXX XXXXXnell :

(do you know how to access a website from your favorites?)

Customer:

yes

XXXXX XXXXXnell :

ok, so you can do it (restart your computer, test it, and come back to this page from your favorites)

Customer:

OK... I'll restart the computer now.

XXXXX XXXXXnell :

ok, i will be here waiting

XXXXX XXXXXnell :

welcome back, were you able to restart?

Customer:

Hi again Jerry... It seem to be working OK so far. Can I ask you another question

XXXXX XXXXXnell :

happy to hear that. i will be happy to assist if i can. if i cannot help about your problem, you can ask another question from the homepage and experts who can fix the problem can communicate with you

Customer:

Upon starting - I get this error message (Unable to open ITECIR Filter Drive - Error 2"

XXXXX XXXXXnell :

i am checking what this error means)

XXXXX XXXXXnell :

can you click your start button

XXXXX XXXXXnell :

go to SEARCH

XXXXX XXXXXnell :

and type this: msconfig

XXXXX XXXXXnell :

and press enter. when you are there, please let me know

Customer:

there

XXXXX XXXXXnell :

can you go to STARTUP tab. do you see the DISABLE ALL button?

Customer:

shall I disable all?

XXXXX XXXXXnell :

yes, and then press "apply" and then press "ok"

XXXXX XXXXXnell :

and then can you restart your computrer

XXXXX XXXXXnell :

computer

XXXXX XXXXXnell :

i will be here waiting

Customer:

OK

XXXXX XXXXXnell :

waiting

XXXXX XXXXXnell :

welcome back

XXXXX XXXXXnell :

you received the error message this time?

Customer:

Thanks... I had the same error message

XXXXX XXXXXnell :

can you go to msconfig again

XXXXX XXXXXnell :

this time we will go to SERVICES tab

Customer:

I'm there now

XXXXX XXXXXnell :

can you check "hide microsoft services" checkbox at bottom. and press disable all & press apply & press ok

XXXXX XXXXXnell :

and then restart

XXXXX XXXXXnell :

i will be here waiting

XXXXX XXXXXnell :

welcome back

XXXXX XXXXXnell :

any problems? (error?)

Customer:

Thanks... Same error message again. Shall I press OK? redo same things again?

XXXXX XXXXXnell :

yes

XXXXX XXXXXnell :

can you go to msconfig, go to startup. can you press disable all and press apply. go to services, check "hide microsoft services" press disable all and press apply & ok and restart

Customer:

I did all and it's coming up again :(

XXXXX XXXXXnell :

welcome back

XXXXX XXXXXnell :

it seems there is a problem with video driver but i am not sure

XXXXX XXXXXnell :

if you want you can ask another question and tell about this problem. an expert who knows how to fix this, may come and fix it (and can also use remote assistance to assist remotely)

Customer:

how can get rid of this message, if all possible?

XXXXX XXXXXnell :

if you want you can ask another question and tell about this problem. an expert who knows how to fix this, may come and fix it (and can also use remote assistance to assist remotely.)


Customer:

OK Jerry ... Thank you for your help..great day man

XXXXX XXXXXnell :

you are welcome, if you were happy with my service, I'll be happy if you rate my service clicking on one of the smiley icons.
have a nice day, best regards

Jerry Hannell and other Computer Specialists are ready to help you

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