Hello & Welcome to JustAnswer. My name is XXXXX XXXXX i will do my best to assist you.
Can you tell me when was this plugin installed?
A couple of hours ago
Did you try a system restore?
I can do NOTHING on my pc
Did you read my message?
I just got this laptop. I saved money for 18 months to buy it.
Don't worry, we'll fix it.
I scrubbed floors, and toilets to get the money for it.
Can you press and hold the power button on the laptop for 10 seconds until it turns itself off.
Thanks. Please give me a moment to write step by step instructions.
Please turn the laptop on holding the shift key, as it is on, start tapping the F8 key until you are taken to the advanced options.
Can you see the advanced repair options?
I'll try again
What is it showing you?
hold on...I'll try again
This time it just rebooted
It's working normally
ugh...i wasted your time and my hard earned money
Glad to hear that, but at least, we have nothing to worry about now.
So if it didn't start back up, and I got as far as advanced repair options, what would have been my next step
To get to the restore menu from the Advanced Repair Options
Pick an older restore point, and restore the system to a date when everything was working.
Thanks, Kamil. I just bought this thing yesterday. I worked so very, very hard for my family to have this.
This is common but i would recommend not downloading programs from sources that are not credible.
Have a good Antivirus on your system too, like AVG 2014 (which is free)
CNET I thought was credible, and Norton said it was safe
it came with a trial of Norton
That's okay then.
CNET hosts programs for alot of companies for the users to download
Again, thank you, XXXXX XXXXX to you.
Norton said it was safe because it didnt detect any virus, which is true.
So a virus may not be the only issue. Perhaps incompatibility?
That's right, incompatibility.
You should also read the requirements for the program, whether it is supported on Windows 8 or not.
Yes...and Adobe will no longer offer support for my old version of photoshop
Check reviews, etc. when downloading extensions from sites like namesuppressed. BUT if for any reason, some thing goes wrong, you always have the option to restore.
I LOVE Photoshop with plugins, but mine is 7 years old, and I can NOT buy an updated one. It would cost more than I earn in weeks.
well, I've taken enough of your time, Kamil.
Yes, it is indeed very expensive.
God bless you richly
No problem, sorry i do not know your name :)
My name is Grace
I will leave good feedback for you
Thank you, Grace! Take care and Be Happy :)
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