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B. Rath
B. Rath, IT Professional
Category: Computer
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Experience:  Certified support for tech-related issues, including computers, email and software.
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Hi Folks, I am a 70 year old a novice and have only limited

Resolved Question:

Hi Folks,

I am a 70 year old a novice and have only limited computer skills including computer language. I had to "Google" browser to find out what it was!

I love the internet, card games, jig saw puzzles etc. I have been playing the card game Hearts for quite a few years and until recently I have been able to save an uncompleted game and come back to it. This is not the case any more. When I exit a game that game disappears and I am not given the option to "save". I don't know if it was when we upgraded to Windows 7 about 18 months ago or if it has happened since. We previously had Windows XP.

I have extensively Googled this problem and there are other users with the same issue however I don't understand a lot of the descriptions of the solutions.

Last Thursday 31/11/2013 I telephoned Microsoft Customer Service three times and each time I was emailed a web site that would supposedly help me, but to no avail. A week ago I emailed Microsoft and haven't even had the courtesy of an acknowledgement let alone any assistance. Even though I believe that this is a fault of Microsoft Windows 7 I will probably have to pay someone else to fix it.

I put the question to Microsoft Users Forum but have not had a response.

Is there anyone who can please assist me using normal language, so that I can resolve this issue? How much will it cost please?

The web site I was given by Microsoft is URL: http://answers.microsoft.com/en-us/windows/forum/windows_other-gaming/hearts-game-in-windows-7/a2765961-3eaf-4309-b324-029299a862a3.

I have tried the first two suggestions at least twice each but still no go. When I read the third one I jus shook my head as if I was reading Swahili. Should this be done at midnight on a full moon whilst facing the west and standing on one leg?

Please can anyone help me.

Regards,
Frank Corless.
Submitted: 11 months ago.
Category: Computer
Expert:  B. Rath replied 11 months ago.
Hi, and thank you for asking your question.

I'm sorry to hear about your issue. May I remote in to your computer now, and take a look at the issue directly for you? Do let me know.

Regards
Customer: replied 11 months ago.


Yes, go ahead.

Expert:  B. Rath replied 11 months ago.
Okay. You just need to click on the following session link now:
http://166.78.231.170:8040/?Session=883e18ca-5b5f-4ff4-a97b-99d21770fc4d

Please join the session, then RUN the application when prompted at the bottom (If you are using Firefox/Chrome, make sure to open up the downloaded application) - and I'll be connected. Thanks!

Regards
Expert:  B. Rath replied 11 months ago.
Issue resolved; thank you!

Regards
B. Rath, IT Professional
Category: Computer
Satisfied Customers: 9789
Experience: Certified support for tech-related issues, including computers, email and software.
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