Hello Joel! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. What's the exact model of your hannspree monitor?Are you also able to adjust the volume on the computer's screen (not the button at the bottom of the monitor)?Have you tested sound with different things, like a video website, or a CD/DVD music/video disk?Do you have windows xp, vista, or 7, or 8?If you connect the speakers or headphones/headsets directly to the (green) sound jack on the computer, does sound work via the speakers or headphones/headsets?Please let me know. Thank you
The model is HSG1106
serial # XXXXX XXXXX
MFG DATE - January 2011
I am not able to adjust the volume on the computer screen. I tried some games I have on the computer that have sound and they are mute also.
I have XP.
There are not speakers with this monitor. The sound comes directly from built in speakers in the monitor.