Okay, I'm here
Do you see any error codes like Code 19?
No, when I put the disc in my laptop it just acts like there's nothing in there
And you have tried deleting upper and lower filters. Right?
I've gone to My Computer and tried opening it up there but it says application not found
Have you tried different discs?
one is a game, one was a dvd
Are you able to boot from any bootable disc like Windows 7 disc?
I don't think I have anything like that
We have to check if the issue is with the CD/DVD drive itself.
If you are able to boot from any disc, the issue is not with the CD/DVD drive but with the Windows.
That is why I asked for bootable disc.
can you remind me what a bootable disc is?
When you access the CD/DVD drive it says No disc. Right
I'm looking through my case of cd's and discs now
A disc that you can boot from. You can boot from a Windows 7 or Windows XP disc.
I've got one labeled applications and drivers. I forgot I backed up my laptop a while ago
If I do that will I lose everything on my computer?
Please do not so anything with it.
Just insert the disc, restart the computer and you may have to change the boot option in BIOS too.
Check if the computer boots from the disc.
okay should I do that now?
Yes, please come back to me with the result.
save & exit?
okay I'll do that now
Okay I'm back
Are you able to boot from the disc?
When I put the disc in, before it restarted the auto-play turned on
so it recognized that disc
So, the issue is not with the drive.
Try another disc with the coputer and check.
okay I put in a CD with pics on it and it recognized that
So, try another DVD.
trying that now
some dvds work
May I know the DVD that is not working?
mean girls and crazy stupid love
and the sims 3 into the future isn't working either
Insert the disc and let me know if you are able to open it.
usually autorun starts
it hasn't started yet
Please right click on the CD/DVD drive and click Open.
it just came up!
I am glad to hear that.
What do you think made it work again?
just in case anything like this happens again?
Have you restarted the computer after deleting Upper and lower filters?
yes I have
It might be some Windows errors.
However, recovered it anyhow.
Well Thanks for all your help
If this happens again, I would suggest you restore the computer to an earlier date.
You are most wlecome!
Okay, I'll keep that in mind.
Have a good one