i would be glad to help
to begin can you provide your email addess and replace the @ symbol with the text ( at )
I don't have a phone I can text it is the telephone or here since I can't open my email.
if someone wanted to send you an email, what email address would they use?
okay now what. google attached my email and I want it removed so I can get to my email..let's try again my email isXXX@XXXXXX.XXX
ok now can you type the email but replace the @ symbol with ( at )
ok, now what happens when you try to go to gmail.com to read your email from a web browser?
it is still there
and are you able to read new messages from this page?
and can you send emails at well?
you can try sending an email to yourself to test this
from you, yes form this page
try sending an email to yourself and let me know if it comes up in your inbox
it might take aminute to show up
just create a new email and put your email address in the TO box and put anything you want for subject and the body
how do I do this? do I leave this page? I can't open my email to send myself an email. this is getting very upsetting
you can open a new tab Ctrl+T
and then go to gmail.com
and put your email address in the TO box and add anything to the SUBJECT and BODY sections
and then send
this will check if your inbox and outbox are working correctly
do I leave this page and go back to the beginning ? how do I get back to you
if you open a new tab Ctrl+T to visit gmail, this page will stay open and you can click on the tab above to come back
or you can bookmark this page and come back that way too
I will book mark this page but to go to ctrl where do I go I am sorry but I am not that computer savy
on your keyboard, if you hold the control key (ctrl) and then hit T it will open a new tab so you can be on two websites at the same time
let me know once you've been able to receive an email sent from yourself
I id receive your email but not they way I would access my email I went to google.com then in the upper right hand corner was gmail. and also my gmail address. iwas able to send emails at first before I went to this other site just now and clicked and received your message. I lost you completely when I tried to got the ctrl and couldn't get back sorry. However when I went to bookmark and my gmail the ad was still there.
ok, can you tell me the steps you take to get to the email page that is having problems
I go to bookmarks and scroll down to gmail.com and email comes up. but now I get this full page ad for a mobile acct. the window says gmail to melarsen etc. I cannot d/c it and get to my inbox.
hmm, perhaps your bookmark needs to be updated
if you just type in 'gmail.com' in your web browser and get to your email that way, do you see the ad?
I don't know I didn't just now when I received your email. but i didn't go to bookmarks to get back to you. Ihave not tried to go gmail that way, to be honest I don't know what works I f you want me to try I will but how do I get back to you ? it didn't work before.
you can use the bookmark method to get back to me
but try typing gmail.com in manually to get to your email
let me know if that works
it went directly to my emails no password XXXXX what do I do you mean to update my bookmarks. I have 2 sites that I bookmark 1 is gmail and 1 is mozilla.
did the ad show up when you typed in gmail.com manually?
ok, then i would click on your bookmarks, then right-click on your gmail bookmark and click properties
then change the address so that it says:
okay anything else?
that should stop the ad from showing in the future
that should be it
thanks David lets hope for the best
if my solution works for you, pleas remember to rate our chat
or if you still need help just let me know what isn't working
my email was acessable after we talked however when I went back I could notget to my email again , a friend came by and showed me that on the sitethere were 2 options sign in to email and creat a mobile acct. It was thatsimple. your help was useless.ME