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James
James, Sr. Computer Support Expert
Category: Computer
Satisfied Customers: 15506
Experience:  20 years of experience building, fixing and servicing PCs and operating systems.
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My Acer Aspire 4339 is overheating and shutting down. It has

Resolved Question:

My Acer Aspire 4339 is overheating and shutting down. It has been doing this when using Camtasia 7.1 to produce videos (Mp4s) from recorded ppts. Today it shut down when I was in Google Hangout in a video workshop with fellow professors. CoreTemp shows that it was 81c (maximum is 90c) and it shuts down to protect the laptop.

Any ideas?
Submitted: 8 months ago.
Category: Computer
Expert:  James replied 8 months ago.
Hi,

What you are describing is not normal, and indicates a problem with the laptop's cooling system.
When the laptop is on for a while, can you hear the fan going, and do you feel air coming out of the vents?

J.
Customer: replied 8 months ago.

I only hear the fan kicking in when it seems to get near that critical heating point.

Expert:  James replied 8 months ago.
Ok - that's not good. The fan should start going at low speed after a few minutes of usage.
This is most likely a problem with the temperature sensor on the board.

How old is the computer?


J.
Customer: replied 8 months ago.

about 2 years old


 

Expert:  James replied 8 months ago.
I understand. It is still young, so it is probably worth investing a bit of money to fix the problem.
I can give you a website that will repair it via a mail-in service. They have very good good rates, and do a quick, clean job. They will determine if the issue is the sensor or the actual fan, and replace the faulty part for you.

Their website address is www.laptoprepair.com

If you have any other questions or need more information, please ask me – I’ll be happy to respond!
I'd appreciate it if you can rate my service using the faces below my answer.

Many thanks,

James.
Customer: replied 8 months ago.

So I have not heard the fan kick in and the laptop is currently at 54c in one core and 51c in the other.

Expert:  James replied 8 months ago.
That is certainly not good, and the problem is most likely the sensor - if this is confirmed by the lab, they will simply replace it.


If you have any other questions or need more information, please ask me – I’ll be happy to respond!
I'd appreciate it if you can rate my service using the faces below my answer.

Many thanks,

James.
Customer: replied 8 months ago.

Can these people get a read on my sensor remotely or are we talking about mailing them my laptop?

Expert:  James replied 8 months ago.
This kind of diagnosis must take place in a lab. They will send you a laptop shipping box, for you to send the laptop over, and return it the same way after it was properly diagnosed and repaired.

Systems that can be remotely diangnosed for enviromental sensors only exist in large servers, and is just starting to get to consumer machines.

If you have any other questions or need more information, please ask me – I’ll be happy to respond!
I'd appreciate it if you can rate my service using the faces below my answer.

Many thanks,

James.
James, Sr. Computer Support Expert
Category: Computer
Satisfied Customers: 15506
Experience: 20 years of experience building, fixing and servicing PCs and operating systems.
James and 10 other Computer Specialists are ready to help you
Customer: replied 8 months ago.

Ok, I don't have anymore questions.

Expert:  James replied 8 months ago.
Thank you, I'm glad I could answer all your questions.

Can you please rate my service by clicking one of the faces under my answer?

I very much appreciate your patience and business!


Thanks,

James.
Customer: replied 8 months ago.

Hello James, I did rate your service highly. I found some tips about cleaning out the fan area. After cleaning out the fan area, it is running cooler with heavier tasks such as producing videos (before it maxed out above 80c now it only gets to just above 60c). I can also hear the fan running when the laptop is cooler. I think I have a resolution.


 


Thanks,


Frank

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