Hello Joshua! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Can you please click on the website below, and allow the ScreenConnect remote program to run, then we can chat, and I will be able to help / show you how directly:http://126.96.36.199:8040/?Session=d87f15eb-b865-439e-99ee-fe692d6c693cThank you
I have resolved the issue via remote support. If you need anything else later, please let me know any time. Please rate my service below. Thank you very much.