How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask James K. Your Own Question

James K.
James K., Consultant
Category: Computer
Satisfied Customers: 6598
Experience:  Technical Director of IT Company
20304743
Type Your Computer Question Here...
James K. is online now
A new question is answered every 9 seconds

I KEEP GETTING POP UPS EVERY 10 MIN FROM NEILSEN CO TO MAKE

This answer was rated:

I KEEP GETTING POP UPS EVERY 10 MIN FROM NEILSEN CO TO MAKE CHANGES TO MY COMPUTER KEEP ANSWERING NO BUT IT STILL KEEPS POPPING UP. ALSO DID A SCAN ON MY COMPUTER AND IT SAID I HAVE 1 MALWARE VIRUS WHAT SHOULD I DO

Hello

My name is James

Welcome to Just Answer

Can I remote onto your Machine and have a look at your problem

Remote means i can see your issue and fix this for you

Its fully Secure and Built into the Just Answer System and you can see what i am doing at all times

If you wish i can send you the details to connect

Cheers James
Customer: replied 3 years ago.

yes

http://166.78.231.170:8040/?Session=8ed8bf8d-6c98-418b-95fa-fb0e6e928397

Click the Link Above

1) Click Join
2) Click Run /OK/Yes if asked
3) Click allow/Run/Ok if asked by any Anti Virus

Let me know any Issues

Cheers James
Customer: replied 3 years ago.

can not join the session


 

Ok no Problem

You say ran a scan What program did you use ?
Customer: replied 3 years ago.

century link security

Thanks

Lets forget that

Please follow these Instructions to get rid of the Virus

Restart the machine and as soon as the Machine comes on

Tap F8 keep tapping a list of Options Will appear Choose "Safemode with Networking"

Log into the Machine then go to

CLICK HERE and download Malwarebytes its free.

Once installed , then Click Run Quick Scan

It will take a While Once Completed it will find some infected items

Highlight them all then click Remove Selected and the Finish and Reboot

You will then be ok

Let me know any problems.

Now please rate my Answer with the Smiley Faces and Come back any problems
James K. and other Computer Specialists are ready to help you