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Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 1447
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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I have ASUS RT-N56U, my vonage is not working with this mode.

Resolved Question:

I have ASUS RT-N56U, my vonage is not working with this mode. any help please
Submitted: 8 months ago.
Category: Computer
Expert:  Kamil Anwar replied 8 months ago.

Kamil Anwar :

Hello & Welcome to JustAnswer. My name is XXXXX XXXXX i will do my best to assist you

Kamil Anwar :

Is this a first time setup?

Customer:

yes

Kamil Anwar :

Please define how the vonage device is setup?

Customer:

also im seeing some article saying that Wireless drops when vonage is in use with this modem

Kamil Anwar :

I had vonage and my wireless did not even drop

Customer:

Comcast cable modem ==> ASUS RT-N56U

Kamil Anwar :

Could be an issue with some specific routers

Customer:

Vonage mode ==> Port3 on my ASUS RT-N56U

Customer:

solid green light on port3 on my ASUS router / solid blue light on Voange modem as well

Kamil Anwar :

Thanks - Please wait, let me see the router settings.

Kamil Anwar :

Can you login to the router's admin interface

Customer:

im in now

Kamil Anwar :

Click the Advanced Setting button near the left of the page.


You should now see a new menu. In this new menu, click WAN.

Kamil Anwar :

Click the Virtual Server button near the top of the page.


Customer:

WAN ==> virtual server portfowarding

Customer:

Enable port forwarding: Yes

Customer:

service name: vonage phone / port range: 5061 / Local IP: selected the IP of my vonage modem / Local port: 5061 / Port: UDP

Kamil Anwar :

Okay.

Kamil Anwar :

Please add this range as well

Customer:

saved those settings, but still on my handset seeing the message "searching" and no Dial tone

Kamil Anwar :

10000-20000

Customer:

10000:20000 ?

Kamil Anwar :

and forward it to vonage

Kamil Anwar :

es

Kamil Anwar :

Yes

Customer:

what's the local port and what should be protocol

Customer:

i already tried that too, let me try again

Customer:

what's the local port ?

Kamil Anwar :

Local Port: 10000

Kamil Anwar :

Protocol UDP

Kamil Anwar :

Protocol No: leave blank

Kamil Anwar :

Local IP: IP Of the Vonage Device

Customer:

you mean for protocol: leave them blank ?

Kamil Anwar :

For Protocol No

Customer:

there is no option "No"

Kamil Anwar :

Okay, that's fine then.

Customer:

for protocol: tcp / udp / both / either

Kamil Anwar :

Please type the settings here so i can confirm

Kamil Anwar :

UDP

Kamil Anwar :

Correct.

Customer:

after that, should i reboot ASUS router ?

Kamil Anwar :

After that, please try to see if Vonage is working.

Kamil Anwar :

There is no need to reboot unless the router asks you to

Customer:

done that with, still no luck

Customer:

anything to do with port speed,

Customer:

asus manual says if you see "yellow" light on port it's 1GHZ speed, and "green" is 10/100 mbps speed

Customer:

my vonage connected on port3 is Green, so it's 10/100 mbps speed ?

Kamil Anwar :

No nothing to do with port speed

Kamil Anwar :

Can you go to www.getip.com and type your IP here

Customer:

so far now i have two ports 5061 and 10000-20000 for portforwarding

Kamil Anwar :

That's correct.

Kamil Anwar :

Can you go to www.getip.com and type your IP here

Customer:

which IP?

Customer:

IP of vonage modem ?

Kamil Anwar :

Your IP

Kamil Anwar :

You will see your IP when you visit www.getip.com

Customer:

y

Kamil Anwar :

I will run a port test from outside to see if the ports are open or not

Customer:

do you need to know my IP?

Kamil Anwar :

Yes

Kamil Anwar :

Please go to www.getip.com to get your IP Address, copy it and paste here.

Customer:

98.248.215.147

Kamil Anwar :

Thanks

Kamil Anwar :

Port is not open

Kamil Anwar :
Closed
Full Size Image
Port 5061 is closed on 98.248.215.147.

 

Kamil Anwar :

Have you put in the correct local IP

Customer:

i tried that from my pc as well, it doesn't work too

Customer: Current IP: 98.248.215.147
Customer:

IP is correct

Kamil Anwar :

Remote IP is correct. But your router is not forwarding the ports.

Kamil Anwar :

What is your local IP ?

Customer:

any other settings to be checked on router?

Customer:

are you asking the dhcp ip of vonage assigned by asus router ?

Kamil Anwar :

What is the local ip for vonage?

Kamil Anwar :

yes

Customer:

192.168.1.66

Customer:

sorry it's 192.168.1.166

Kamil Anwar :

(1). Click “Advanced Setting”
(2). Click “WAN”
(3). Click “DMZ”
(4). IP Address of Exposed Station: 192.168.1.166

Kamil Anwar :

Click Apply.

Customer:

Enable DMZ: Currently it's set to No

Kamil Anwar :

Please set it to yes and set the ip address to 192.168.1.166

Customer:

is that way it should be ?

Customer:

any security risk in doing like this?

Kamil Anwar :

No risk.

Kamil Anwar :

It's an alternate way of doing this.

Kamil Anwar :

Please try and let me know the results.

Customer:

i did enable that and added ip of the vonage and saved the settings

Kamil Anwar :

Now please unplug the ethernet cable from vonage and plug it back in

Customer:

let me do that

Kamil Anwar :

Thanks

Customer:

done

Kamil Anwar :

Please check if vonage is now working?

Customer:

doing telnet on that ip on port 5061, is not opening

Kamil Anwar :

Turn port forwarding off

Kamil Anwar :

And make sure the IP for vonage device is 192.168.1.166

Customer:

you mean on the WAN - virtual server port forwarding - turn off and apply ?

Kamil Anwar :

Yes

Customer:

did that, and also reset my vonage modem as well, still no luck

Kamil Anwar :

May i connect to your computer to troubleshoot this? This will be an additional service.

Customer:

my problem is i can't even ping the vonage modem(192.168.1.166) from my pc

Kamil Anwar :

What is the response?

Customer:

request timed out

Kamil Anwar :

Are you sure the ip for the vonage adapter is 192.168.1.166

Customer:

yes it is, i have only 2 pc connected and i can verify that ip as well

Kamil Anwar :

Can you view the DHCP table from the router's admin interface?

Kamil Anwar :

And check what the IPs are for the clients connected?

Customer:

192.168.1.100 / 192.168.1.103 - pc

Customer:

192.168.1.102 - my ipad

Customer:

192.168.1.166 - vonage

Kamil Anwar :

Is the Virtual Server enabled or disabled?

Customer:

don't see the menu of virtual server

Customer:

under WAN, could see if "WAN - virtual server/port forwarding"

Kamil Anwar :

Click WAN

Kamil Anwar :

Click the Virtual Server tab from top

Customer:

all i could see on that menu is port forwarding only

Kamil Anwar :

Does the vonage adapter has static ip or dynamic ip

Customer:

not confident about that, since it's getting 192.168, assuming it's DHCP only

Kamil Anwar :

Can you try opening 192.168.1.166 on your browser?

Customer:

The connection has timed out

The server at 192.168.1.166 is taking too long to respond.

Kamil Anwar :

Something wrong with the device.

Kamil Anwar :

Which port is the ethernet cable connected to on the back of the vonage and the router?

Customer:

you mean vonage?

Kamil Anwar :

Yes, something wrong with the vonage device.

Customer:

on vonage: connected to port (blue colour, where we see the Internet globe icon), other end of the cable is connected to port 3 on ASUS router, and port3 is Solid Green light on ASUS and Sold Blue light on Vonage

Customer:

so, only two options you are saying for vonage,

Customer:

one is port forwarding

Customer:

other is enable DMZ and specify the vonage modem ip address as Exposed ?

Kamil Anwar :

Regardless of the port forwarding and DMZ - Vonage should respond when you open it's up address in your browser.

Customer:

any other settings on asus

Kamil Anwar :

Try turning the firewall off

Kamil Anwar :

On Asus

Customer:

no luck either, i can' still ping vonage

Kamil Anwar :

Kamil Anwar :

Is the ethernet coming from the router going to the Blue Internet port?

Customer:

should i disable DMZ as well ?

Customer:

Ethernet cable from Router port3 going to Blue Internet port on Vonage and RJ11 jack from base to Line1 on vonage

Kamil Anwar :

Is there a reset button on the vonage device?

Customer:

yes, i did reset as well just now, but still can't ping the vonage ip 192.168.1.166

Kamil Anwar :

Strange.

Kamil Anwar :

Did you turn off the firewall on the router?

Customer:

give me one sec, iam trying with other base set as well

Kamil Anwar :

Okay.

Customer:

looks like problem with base set, now it's working, but now should i enable firewall back again, enable port forwarding and disable the DMZ and try ?

Kamil Anwar :

Yes please

Kamil Anwar :

Can you now access vonage on 192.168.1.166 too?

Customer:

strange

Customer:

phone is working as should be,

Customer:

still can't ping vonage IP and can't access that IP via browser as well

Customer:

i think that should be fine, isn't t

Kamil Anwar :

Can you add 192.168.1.166 to DMZ again and see if you can access it 192.168.1.166

Kamil Anwar :

PING may be blocked, could be AP Isolation issue and the reason why the site may not be opening could be related to forwarding on 80 or 8080.

Customer:

no luck,

Customer:

but now i have "enabled firewall"' and added two ports for port forwarding,

Kamil Anwar :

And the phone on vonage works?

Customer:

yes

Kamil Anwar :

You can make calls?

Customer:

these settings remain persistent even after reboot ?

Customer:

yes

Kamil Anwar :

Yes, they will.

Customer:

thanks Kamil, so it's 2 hour fight just for set

Customer:

haha

Customer:

thanks though, so you guys will be charging $35 for this ?

Kamil Anwar :

I am surprised. Last time when i set it up it was done within 5 minutes.

Kamil Anwar :

Seems like an upgraded model

Kamil Anwar :

I will only be credited if you rate my answer by clicking on the smiley icon.

Customer:

i never think about base set might have all these issues, may be base set is like uplink from phone to vonage

Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 1447
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Kamil Anwar and 11 other Computer Specialists are ready to help you

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