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Hi there, thanks for your question. The batteries for your device are not a special or proprietary type, they are available in many retail outlets, camera shops, electronics stores, etc.
It is a 1/2 size AA format, 3.6v lithium ion battery
You can get a 4 pack here, for under $10:
1/2AA Size Lithium Batteries (click for link to view/buy)
If you need instructions on changing out the battery (basically, just popping open the battery cover with a screwdriver or flat blade), you may CLICK HERE TO DOWNLOAD THE MANUAL
The manufacturer does not sell the batteries directly though, and they really don't sell the products directly either, which may be why you're having trouble reaching them. Their products are sold through a network of distributors instead. But again, this is not a proprietary part, you can get this battery almost anywhere, and it doesn't have to be any certain brand.