Yes. It is a new HP laptop. I was initially able to connect through Kies and uploaded my contacts and calendar to Outlook. Thereafter the computer has not responded to this phone.
This phone was able to be connected to my former computer, which was running on Windows 7.
I don't know what you mean. Are you referring to the computer or the phone/
I don't know what you mean. do you mean the phone or the computer/
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When I swipe down I don't see USB options. I see Wi-Fi, GPS, Vibrate, Bluetooth, Mobile data, Blocking mode, Power saving, Sync.
I did all the other things you suggested but still no connection.
Android version 4.1.2