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Nick H.
Nick H., IT Specialist
Category: Computer
Satisfied Customers: 8132
Experience:  CompTIA A+, MS Office, Outlook, Windows XP, Vista, 7
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I have a galaxy GT-I9100 phone. Windows 8 will not recognise

Resolved Question:

I have a galaxy GT-I9100 phone. Windows 8 will not recognise it. I have installed and re-installed the driver several times. What can I do?
Submitted: 10 months ago.
Category: Computer
Expert:  Nick H. replied 10 months ago.
Hello, and thanks for your question. My name is XXXXX XXXXX I will help you today.

Have you connected your phone to this computer before?

Do you have another computer to test your phone with?

Nick
Customer: replied 10 months ago.

Yes. It is a new HP laptop. I was initially able to connect through Kies and uploaded my contacts and calendar to Outlook. Thereafter the computer has not responded to this phone.


 


This phone was able to be connected to my former computer, which was running on Windows 7.

Expert:  Nick H. replied 10 months ago.
Thanks so much for your info and reply Michael.

While connecting to computer, swipe the top part of your screen down. Select USB options. What mode does it using now?

Nick
Customer: replied 10 months ago.


I don't know what you mean. Are you referring to the computer or the phone/

Customer: replied 10 months ago.

I don't know what you mean. do you mean the phone or the computer/


 

Expert:  Nick H. replied 10 months ago.
Michael,

On the phone, swipe from top down (while your phone is connecting to computer). You will see USB Options. Tap that and see what mode it is using. Make sure it is selecting Mass Storage or MTP.

If your computer does not see the phone, do the following steps to reset the phone's settings:

  1. Disconnect phone from computer.
  2. Go to Settings
  3. Select Applications ->Manage Applications or Apps
  4. Select All (Look for ALL on top menu or swipe left to go right to ALL)
  5. Select Media Storage and tap Clear Data.
  6. Go back to All and select Google Services Framework.
  7. Select Clear Data.
  8. Turn off (shut down) your phone and turn it back on.
  9. Connect your phone to computer. Make sure Mass Storage or MTP is selected.
  10. See if your computer will see your phone.

 

If this method did not work or you need more help, please reply back to continue our conversation. If you do not require further assistance, kindly rate my service. Thank you!

 

Nick

Customer: replied 10 months ago.

When I swipe down I don't see USB options. I see Wi-Fi, GPS, Vibrate, Bluetooth, Mobile data, Blocking mode, Power saving, Sync.


 


I did all the other things you suggested but still no connection.

Expert:  Nick H. replied 10 months ago.
Thanks Michael.

Please go to Settings->About phone. What is the Android version?
Customer: replied 10 months ago.

Android version 4.1.2

Expert:  Nick H. replied 10 months ago.
Thanks Michael.

First connect your phone to computer. Pull down the notification menu. You will see Connection as...Tap it. Is it selecting as Media Device or Camera?

If Media Device, we will have to do this method:

Power off your phone.
Hold Volume Down + Home + Power at the same time for 5-10 seconds.
You will see the Download Mode. Press Volume Up to enter if needed.
Now connect your phone to computer.
Your computer will download and install drivers.
Then disconnect your phone and remove the battery.
Put battery back and turn on your phone.
Connect your phone to computer. See if your computer will see your phone now.

Nick
Nick H., IT Specialist
Category: Computer
Satisfied Customers: 8132
Experience: CompTIA A+, MS Office, Outlook, Windows XP, Vista, 7
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