Hi and welcome. I'm Ansh and today, I will be trying my best to solve your issue.
Can I take a look remotely and see the issue pls?
Are you using Internet Explorer now?
are you there
I'll come back later. Have to go
It will take 15 mins to fix this
LEt me give a remote link
can you look quickly or should I return later
Quickly I can do
click on this link to join the session: http://126.96.36.199:8040/?Session=80d2e049-db89-478e-a4e9-58351505a596