Hi and welcome. I'm Ansh and today, I will be trying my best to solve your issue.
What is the exact model of the device?
It is neat 5.
Do you want a manual for the device?
Also, have you installed the device in the desktop?
I printed up the manual and tried the first scan but it is working. The neat is plugged into my desktop. Am I supposed to set up files in my computer first?
You have to install it first, have you done that yet?
Yes, I have.
Can I take a look remotely, if it's installed fine?
Are you using Internet Explorer now?
No, I am on aol.
Please join the session: http://22.214.171.124:8040/?Session=80b74335-398f-47dc-aa57-8757a37ef017
I got onto the site and it said you would control it.
what did you find?
How is it now?
You can open the folder in which you want the receipt to go and scan :)
Perfect. Thank you so much. Anna
or it can be moved after scanning
Any further questions Anna?
You have done an excellent job, Thanks again.
Thank you and glad to help :)
Kindly do leave me a feedback below
pls do click on the submit button on right bottom
did you download the update for 5.2?
pls do not forget to click on the submit button on the top right of this screen