Hello, It will be my pleasure to assist you with your computer today.
I understand how this can be a frustrating issue. What is your laptop's model number?
Do you mean it's serial number?
Hi, are you in the chat?
I asked if you meant it's serial number
if so, it is 8D034264S
Are you there?
I'm not sure if your messages are not being sent or if you're not in the chat. You are correct in that the normal shutdown, isn't a true shutdown. To do a true shutdown, hold down the Shift key while clicking the shutdown icon, and continue to hold Shift until the laptop is fully turned off. This only works on the shutdown option, not the restart.In this case, I would recommend waiting until the laptop's battery fully depletes itself, then plug it back in and press the power button to turn it on. However, in the future if something freezes use the Shift - Shutdown method.
It seems like you weren't able to see my answers before, so I would like to chat again if possible, to see if you will then be able to see my chats
Hi Emil,I'm very sorry that we encountered a bug where your messages weren't being displayed to me in the chat. What is your laptop's model number, not the serial number? Also, did you get my most recent message about the Shift Shutdown method? I can't switch back to a chat, but we can exchange messages on this static message page.Look forward to hearing from you,Hunter
Bugs happen, I guess you can't avoid them, so it's ok.
The model number is: PSPMGE-007004N5