How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Brandon M. Your Own Question

Brandon M.
Brandon M., Information Systems Manager
Category: Computer
Satisfied Customers: 6975
Experience:  Currently an IT Manager for law firm. Work with Exchange, Blackberries, MS Office daily
12024030
Type Your Computer Question Here...
Brandon M. is online now
A new question is answered every 9 seconds

I paid $468 dollars on an Amex card for an video pro account

Resolved Question:

I paid $468 dollars on an Amex card for an video pro account last April. I uploaded ten high quality videos to a private setting. Appartently my assistant who was charged with setting up the account used an incorrect e-mail account and failed to remember a login password XXXXX the account because I have been unable to access it. You have condsetently ignored my pleas. I wish to correct the miss information and change the password XXXXX I suspect that she is using my account for herself.
Submitted: 10 months ago.
Category: Computer
Expert:  Brandon M. replied 10 months ago.

 

Brandon M. :

Welcome to JustAnswer and thank you for requesting me. Please note that I am in eastern time (UTC -5:00) and am generally online between the hours of 10 AM and 4 PM and some evenings between 7 PM and 11 PM.

<span class="JA_chatAuthorName"Customer:

Does this mean you are not available to talk after I pai for you?

<span class="JA_chatAuthorName"Customer:

What kind of racket is this?

Brandon M. :

I am available now

Brandon M. :

What do you mean a Video Pro account? What site did you sign up for this on?

<span class="JA_chatAuthorName"Customer:

Well, I have continuously tried to receive help on this matter from a profoundly unavailable corporate entity. I paid for the video pro account in April and bought enough space to enable me to upload several hours of material. Unfortunately I am unable to access the site although I paid for it!

<span class="JA_chatAuthorName"Customer:

I uploaded ten films distributed in six portfolios ave never seen the since the first week that they were posted.

Brandon M. :

Just so you are aware, we are a third party support company and are not affiliated with anyone else.

<span class="JA_chatAuthorName"Customer:

Wow I uploaded about 4 gigs of footage which were distributed in several portfolios. They wereset with private setting. And they are not available with any of the information that I was given by my assistant. $68 dollars is no small amount and the lack of access

<span class="JA_chatAuthorName"Customer:

My problem is with Vimeo and its apparent unaccountability! No one is helping me!

Brandon M. :

Well, I will help you to the best of my ability. Let me see what I can do for you.

<span class="JA_chatAuthorName"Customer:

I meant $468 dollars!!

Brandon M. :

Can you please provide me your email address? Please replace the @ symbol with something else so that I can view it.

<span class="JA_chatAuthorName"Customer:

XXXXXXXXX"and"XXXXXXXXXXXXX but the young woman in question says she usedXXX@XXXXXX.XXX an address that does not exist.

Brandon M. :

The second address was protected so I can't see it. Is the first address (XXXXXXXXXXXX[at]XXXXXXXXXX) a valid email address that you have access to?

<span class="JA_chatAuthorName"Customer:

yes. The incorrect address is XXXXXXXXXX "and" o

Brandon M. :

Ok, can you check that email address and see if you got an email from vimeo?

<span class="JA_chatAuthorName"Customer:

Yes that is my correct address. The incorrect address is XXXXXXXXX "and" XXXXXXXXXXX.

<span class="JA_chatAuthorName"Customer:

No.

<span class="JA_chatAuthorName"Customer:

My address isXXX@XXXXXX.XXX

<span class="JA_chatAuthorName"Customer:

My address is XXXXXXXXX and XXXXXXXXXXX

<span class="JA_chatAuthorName"Customer:

I have not r3eceived an e-mail from vimeo!!

<span class="JA_chatAuthorName"Customer:

Why? I have not received an answer. This is so truly horrible. I am sorry that I sent you the wrong e-mail address initially. But if I do not hear anything I am calling Amex and demanding a refund from Vimeo!

<span class="JA_chatAuthorName"Customer:

NO the correct address is (XXXXXXXXXXXXX (at) XXXXXXXXXX.)

Brandon M. :

Sorry, I had to step away for a break.

Brandon M. :

One sec.

Brandon M. :

Ok, if you are still there, can you check your email again?

<span class="JA_chatAuthorName"Customer:

Yes I have received an e-mail from vimeo saying re-set my password. But the only account that vimeo acknowledges of mine is a long gone account set up two years ago which I have never used! Re-setting my password XXXXX not help ME.

Brandon M. :

Ok, so you are saying that the videos are under the .net account. I believe Vimeo requires your to verify your email address when you sign up, though.

<span class="JA_chatAuthorName"Customer:

The assistant signed me up to the wrong e-mail address!

<span class="JA_chatAuthorName"Customer:

PLease help me!

<span class="JA_chatAuthorName"Customer:

Vimeo does not deign to consider my predicament.

Brandon M. :

And now I am having issues with chat. Very sorry. So, you already tried to contact Vimeo - you said they did not answer or could not help you?

<span class="JA_chatAuthorName"Customer:

Yes they never answered my requests for information regarding the account that was set up using my AMEX card last April.

Brandon M. :

Just checking a few other resources. Just a minute

wendy-Mod41570.9670204167
Brandon M. :

I am not able to find anything that can help. I can, however, attempt to contact Vimeo for you. However, they may not speak to me as I am not the account holder.

Customer:

PLease give me a telephone number or address for vimeo as their e-mail response has been consistently insufficent.

Customer:

I can also call Amex and demand service from them.

Brandon M. :

Amex should definitely be able to help as they have excellent customer service.

Brandon M. :

Just a second while i try one more thing.

Brandon M. :

Vimeo, LLC
555 West 18th Street 4th Floor
New York NY 10011
XXX@XXXXXX.XXX
+1.2123147300

Customer:

thankyou!

Brandon M. :

No problem. I hope you can get something out of them

Brandon M. :

The problem with online services is the lack of support.

Brandon M. :

I need to step away for a little bit. If you need anything else, I should be back in about 15 minutes.

Brandon M. :

Otherwise, please be sure to rate the service.

Brandon M. :

Sorry, I am back.

Brandon M. :

Did you need anything else?

Brandon M., Information Systems Manager
Category: Computer
Satisfied Customers: 6975
Experience: Currently an IT Manager for law firm. Work with Exchange, Blackberries, MS Office daily
Brandon M. and 11 other Computer Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Last | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you! RP Austin, TX
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
 
 
 

Meet The Experts:

 
 
 
  • Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
< Last | Next >
  • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Andy's Avatar

    Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
  • http://ww2.justanswer.com/uploads/BA/barrenrock/2011-10-19_215925_JamesJAFinal.64x64.jpg James's Avatar

    James

    Sr. Computer Support Expert

    Satisfied Customers:

    8376
    20 years of experience building, fixing and servicing PCs and operating systems.
  • http://ww2.justanswer.com/uploads/zeyank/2009-09-26_154244_P8110079.png Ryan H.'s Avatar

    Ryan H.

    Computer Support Specialist

    Satisfied Customers:

    1741
    A+ Certified Technician - 10 Years experience working with all types of computer systems.
  • http://ww2.justanswer.com/uploads/JA/jadedangel57/2011-11-8_193134_janenewsm.64x64.jpg Jane Lefler's Avatar

    Jane Lefler

    Sr Prog Analyst / Technician

    Satisfied Customers:

    0
    Computer Programmer / Technician/ Consultant 16+ years
  • http://ww2.justanswer.com/uploads/RO/robmpreston/2013-9-23_233814_mijiFZm.64x64.jpg RPI Solutions's Avatar

    RPI Solutions

    Support Specialist

    Satisfied Customers:

    3476
    5+ Years in IT, BS in Computer Science
  • http://ww2.justanswer.com/uploads/BA/barunrath/2012-7-5_201954_Profilepic2.64x64.jpg B. Rath's Avatar

    B. Rath

    Computer Support Specialist

    Satisfied Customers:

    8671
    Certified Computer/Networking Support Specialist.
  • http://ww2.justanswer.com/uploads/FS/fszcze/2012-6-18_181848_500test.64x64.jpg Frederick S.'s Avatar

    Frederick S.

    Computer Specialist

    Satisfied Customers:

    7240
    Computer technician and founder of a home PC repair company.