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Bryan
Bryan, Computer Repairer
Category: Computer
Satisfied Customers: 1445
Experience:  Hardware/Software/Viruses/Malware/Spyware .. I can help you fix it all.
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I updated to Windows 8.1 yesterday and lost the touchscreen

This answer was rated:

I updated to Windows 8.1 yesterday and lost the touchscreen function.  So far I've searched the web for a solution.


Bryan :

Welcome to JustAnswer. My name is XXXXX XXXXX I will be assisting you today. Please do not rate this session until it has been completed.

Bryan :

Can you give me the make and model of the computer?

Customer:

Toshiba Satellite P55t-A5202

Bryan :

Ok. Give me just a minute please.

Bryan :

It looks like there were several driver updates yesterday. But the touchscreen driver itself was not one of them. However, can you try installing the new drivers and let me know if that fixes the problem? I can give you the direct link if you don't have it.

Customer:

Please provide the link.

Customer:

Thank you. I'll let you know how it works.

Bryan :

Sounds good. I'll await your reply.

Customer:

Problem solved. I followed the instructions for the Touchscreen Software, received a question "Uninstall eGalax Touch Selective Suspend Function and all of its Features? Answered yes, re-started the computer again and touchscreen is operational. Many thanks!

Bryan :

Excellent! Glad to hear it, and glad to be of help. :) Take care.

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