I am having an issue with my site. I need to have an expert check on the back end because I was trying to optimize my site and I accidently copied all of the site folders into the plugin folder. I received what is called a Website of Death White Screen. I had bluehost fix some of the issue but now i have a 404 message on my site. I uninstalled the flexicontent extension but now all of my article information is gone and the menu section is not synced with the articles. I need someone to take a complete look at the site and help me fix it to where it was before the incident.
My website is www.sseeventsgroup.com
The backend of the site is
If you need my bluehost info to check the issues there as well that would be great too.
Hello Sir/Madam. Thank you very much for giving us an opportunity to help you. I am Jins here to assist you. Please remember these things when we deal with your issue. It may take more than one step/answer to solve a problem. So If my answers don’t work or if you are not satisfied, please don’t Rate my answer as Bad or Poor Service, but please Reply back to me by clicking the “Continue Conversation” or “Reply” button and I will gladly continue to help. Remember, only Rate answer after you are 100% Satisfied. Please do not rate an answer, if you are not satisfied.
Ok great. Let me know if you need my hosting information as well. That is were the issues started. I appreciate your help.
thank you for responding.
my hosting is www.bluehost.com
password XXXXX@ XXXXXX
what originally happened was that I copied all of the public_html folder into the plugins folder. once that happened I received a complete white screen. I had the bluehost engineers fix the site as best as they can within their parameters. They do not do web design so they can not go past their capabilities.
They did explained to me that it had something to do with the flexicontent extension and was recommended to remove the extension. I did so and I received a 404 error message. I also noticed that the backend of the site in my articles manager section each page did not show the article and the menu manager was having issues as well. I tried reinstalling the flexicontent and i got the white screen back on.
I want to know if there is a way to get the site back to its original state before the error happened. You may find something within the browser cache from a couple of days ago. But, you can look in the file manager to see what the issue is.
this is just the body of the site which is in the article but, there is a header, footer, and a background picture there.
no i dont see the other articles. I only see the body of the the home page article.
I am working on it. Hope, can inform you the details soon.RegardsJins