How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 16836
Experience:  Over 15 years of consulting to the IT industry
Type Your Computer Question Here...
Richard is online now
A new question is answered every 9 seconds

Occasionally I have problems receiving and sending email and

Resolved Question:

Occasionally I have problems receiving and sending email and connecting to the internet on my iphone and MacBook Pro. Lately it has been happening more often and it is very frustrating! Usually I go through the drill of powering everything down, modem, router, computer, waiting 15 seconds and restarting. Sometimes it works, sometimes it doesn't. This past weekend, it was out all day saturday and most of Sunday. I spent the better part of the day trying to resolve the problem so I could get some work done. Finally, it resolved itself. What is going on? This morning I am getting the dreaded message on my phone, "Pop3.live.com" and it has not updated since yesterday. My Mac seems to be OK, at least right now. Please help!
Submitted: 9 months ago.
Category: Computer
Expert:  Richard replied 9 months ago.
Thanks for your question. My name is XXXXX XXXXX I look forward to assisting you.

Does your iPhone every have the problem when it is running on 3G / 4G?

Or only when connecting via wifi?

And if so, what is the make and model of your wifi router?


Thank you
Customer: replied 9 months ago.

Last week when I was in CA and ID I could not connect to any wireless at both hotels, getting the same message on my phone and iPad. I could receive email on 4G but got the same message when I tried to send and was unable to send. When I got home to PA, it amazingly resolved itself. That was last Monday, 9/30. No problem until 10/5. Then I could send and receive on my phone on 4G. (my ipad does not have that capability) but got the messages on Mac, ipad, and phone.


Router is Linksys2.4 GHz

Expert:  Richard replied 9 months ago.
ok, I believe it is a combination of a problem with both the iPhone and the Linksys.

On the iPhone, go to Settings, General, Reset, Reset Network Settings.

Once done, on the linksys, remove the power, wait 3 minutes, put the power back in and connect the iPhone to the wifi again.

Tell me if it now can send and receive.

Customer: replied 9 months ago.

I just now have received back email on my phone. No problem right now with Mac. Should I still follow your instructions now that it is working?

Expert:  Richard replied 9 months ago.
Yes, I want to be complete and make sure we do the complete process Linda.

If it stops working on the Mac, this is also an indication.

So complete the instructions and Let me know the results please

Thank you
Customer: replied 9 months ago.

Hi


Yes I am able to send and receive from iPhone

Expert:  Richard replied 9 months ago.
Perfect, then it was the settings on the iPhone that were corrupted.

For the Mac, I believe the Linksys was the issue, which we now restarted.

Is the Mac still functioning correctly?
Customer: replied 9 months ago.

Yes it is

Expert:  Richard replied 9 months ago.
Perfect.

You should now be ok Linda.

If the problem arises in the future, as I have marked this question to never close, you can always return here and post me a message, this is not an issue.

If you would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 16836
Experience: Over 15 years of consulting to the IT industry
Richard and 10 other Computer Specialists are ready to help you
Customer: replied 9 months ago.
Thank you so much! Will get back to you with some questions in a minute
Expert:  Richard replied 9 months ago.
No problem!

And please remember the rating Linda.

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Last | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you! RP Austin, TX
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
 
 
 

Meet The Experts:

 
 
 
  • Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
< Last | Next >
  • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Andy's Avatar

    Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
  • http://ww2.justanswer.com/uploads/BA/barrenrock/2011-10-19_215925_JamesJAFinal.64x64.jpg James's Avatar

    James

    Sr. Computer Support Expert

    Satisfied Customers:

    8376
    20 years of experience building, fixing and servicing PCs and operating systems.
  • http://ww2.justanswer.com/uploads/zeyank/2009-09-26_154244_P8110079.png Ryan H.'s Avatar

    Ryan H.

    Computer Support Specialist

    Satisfied Customers:

    1741
    A+ Certified Technician - 10 Years experience working with all types of computer systems.
  • http://ww2.justanswer.com/uploads/JA/jadedangel57/2011-11-8_193134_janenewsm.64x64.jpg Jane Lefler's Avatar

    Jane Lefler

    Sr Prog Analyst / Technician

    Satisfied Customers:

    0
    Computer Programmer / Technician/ Consultant 16+ years
  • http://ww2.justanswer.com/uploads/RO/robmpreston/2013-9-23_233814_mijiFZm.64x64.jpg RPI Solutions's Avatar

    RPI Solutions

    Support Specialist

    Satisfied Customers:

    3476
    5+ Years in IT, BS in Computer Science
  • http://ww2.justanswer.com/uploads/BA/barunrath/2012-7-5_201954_Profilepic2.64x64.jpg B. Rath's Avatar

    B. Rath

    Computer Support Specialist

    Satisfied Customers:

    8671
    Certified Computer/Networking Support Specialist.
  • http://ww2.justanswer.com/uploads/FS/fszcze/2012-6-18_181848_500test.64x64.jpg Frederick S.'s Avatar

    Frederick S.

    Computer Specialist

    Satisfied Customers:

    7240
    Computer technician and founder of a home PC repair company.