Hi, Thanks for asking your question, my name is XXXXX XXXXX I'll be glad to assist you.
I haven't received an answer yet, whoever Chris is.
I think I eventually got IE 10 and it gave me a newer format to buy. I don't remember how I got the IE 10.
I had 9. When I tried to download 10 it said it wasn't compatible with windows 7. If it is, OK. And yes, I'm on the computer I'm having the problem with.
Now I'm getting an "internal server error" when I try to answer you.