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James K.
James K., Consultant
Category: Computer
Satisfied Customers: 6598
Experience:  Technical Director of IT Company
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I need assistance in downloading Spanish cds purchased in

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I need assistance in downloading Spanish cd's purchased in 2007 - I have new computer Windows 8. cannot et the application disk to download. I called for a live conversation and was told that it has been too long and I would have to pay for assistance or I could go online. case No. 02781781.

Carolyn Crum
Hello

My name is James

Welcome to Just Answer


When you try and Download What happens ?
Customer: replied 3 years ago.


absolutely nothing. I can hear the cd spinning but nothing on screen comes up. Am I supposed to have a certain screen open? I do not know much about windows 8 so I am a novice.

No Problem


so you have the physical CD

If so i can remote on and help you do this
Customer: replied 3 years ago.


what do I need to do

http://166.78.231.170:8040/?Session=0b68828c-f9d9-40c6-9ee1-c17f08b8537e

Click the Link above then

1) Click Join
2) Click Yes/Run/OK/Allow if asked
3) Click allow if asked by any Anti virus
Remote Fix cheers James
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