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Brandon M.
Brandon M., Information Systems Manager
Category: Computer
Satisfied Customers: 6977
Experience:  Currently an IT Manager for law firm. Work with Exchange, Blackberries, MS Office daily
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How to cancel my account. The suggestions online do no work

This answer was rated:

How to cancel my account. The suggestions online do no work for

Brandon M. :

Hello and thank you for contacting us, a paid expert support site. My name is XXXXX XXXXX I'd be glad to assist you with your issue.

Brandon M. :

Which account do you wish to cancel? If you are referring to your JustAnswer account, I do not see any previous questions. Is there something I can help with?

Customer:

It is not your account. I want to cancel lumosity and

Customer:

find it impossible to do.

Customer:

I did not receive any reply fro you.

Brandon M. :

I understand. Are you able to log into your Lumosity account?

Brandon M. :

(through their website)

Customer:

Are you working on the lumosity account or did you leave

Brandon M. :

I am here - did you see my last response

Customer:

Did you leave when you found out it was not your account?

Brandon M. :

Can you see my responses?

Customer:

The screen said you were typing and now it doesn't but I have received no answer from you. I will wait another minute and then leave the site. I cannot give a "good" service because we have been unable to

It appears you are unable to view my responses in chat. I hope you can see these responses instead.

To cancel your lumosity account, please first log in here:


In the top right, click your name, then Account as shown:

graphic

Near the bottom of the page, you should see Delete Account - click it and that should complete it.

Let me know if you have any questions. If you are having trouble with this, you can provide me your login and I can try to do it for you.

Best Regards,
Brandon
Customer: replied 3 years ago.

I have tried everything you suggest and can get no pages like you are suggesting, It just doesn't work for me. If you would do it I would be VERY happy My account with luminosity is my gmail "[email protected]'. The pin is "welcome" I hope you can get me cancelled.


 


 


 


 


 


l


 

Sorry, I cannot see your email address for privacy reasons - can you replace the @ with something else? Also, by pin, do you mean your password?

Brandon
Customer: replied 3 years ago.


shirlock80#gmail.com


password: welcome


 


I shall wait holding my breath


 


 

And there we go. Screenshot for completion sake:

graphic

Hope I have been helpful! Please let me know if you need anything else.

Best Regards,
Brandon
Brandon M. and 8 other Computer Specialists are ready to help you
Customer: replied 3 years ago.


Thank you so much. You are the best. I can't imagine anyone offering to do it for me. I shall tell the ratings you are better than the best.


Thank you again from the bottom of my heart. You have relieved a tremendous tension. Hope you have a wonderful day.


Shirley Locke

No problem at all. Glad to help!

Please be sure to rate so we can close out the session.

Best Regards,
Brandon