Hello. My name is XXXXX XXXXX I will be assisting you today.
Unplug the ac adapter. Keep ac adapter unplugged.
Remove the battery and keep the battery unplugged.
Hold the power button down for 15-20 seconds. (Nothing will appear on the display and none of the lights will light up.)
Release the power button and plug in the ac adapter ONLY. (Please note that a power indicator light should be lit on the ac adapter when it is plugged in if the ac adapter has a power led).
Wheres the battery
ok i will post a picture allow me a minute
its located at the back
you will see a latch in locked position unlock and pull it out
did you find that
yep done that plugging it in now
ok plugged in
now turn on the laptop
did it turn on fine
turned on sign in screen up thankyou do you know why it did that and will it happen again
when ever it happens unplug the ac adapter remove the battery and leave it for 20 seconds and reconnect, this happens due to static power gets generated on the components and it stall or freezes
we do a flea power which we did and you are back in business.
thankyou so much a great relief have a good night
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