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I did restore it and just before reading your answer and am now installing the backup from the cloud. Do I still need to pay you more. My wife was pressuring me to get it working and I did. It is working!
I am assuming your service is first class. Yes the update was included and a nice clean machine is running now. If you could be here you would hear my wife on the phone right now. I was hoping that we could settle for less than $38 since I beat you guys to the answer! What is fair to you?