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Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 14688
Experience:  Over 10 years of professional experience.
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i deleted my e-mail service, but the sign-in box still pops

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i deleted my e-mail service, but the sign-in box still pops up when i go to my regular e-mail service. thanks
dennis


Hello and thank you for your question today. My name is Jason. I look forward to helping you today.




Which program do you use to access your email (Outlook, Mac Mail, Entourage, Internet Explorer, Firefox, etc)?




Customer: replied 3 years ago.

outlook



Thank you for the update.

May I please, start a remote screen sharing session with you so that I can better help you resolve this problem? No extra charge.

Or you can do it yourself:
- In Outlook, click Tools > Accounts (choose to edit accounts)
- Click and highlight the account that you wish to DELETE
- Click the Delete button and choose to delete.

Now that account will be removed.

Customer: replied 3 years ago.

there is no 'accounts' entry when i click tools



Thank you for the update.

May I please, start a remote screen sharing session with you so that I can better help you resolve this problem? No extra charge.



Thank you.

If you are using a PC, Internet Explorer works the best. If you are using a Mac, only Safari will work with this remote.

Please, click the following link and allow the remote app to run: http://166.78.231.170:8040/?Session=cd53502b-c659-4642-a184-ad70d387b880

Customer: replied 3 years ago.

yes you can

Thank you.

If you are using a PC, Internet Explorer works the best. If you are using a Mac, only Safari will work with this remote.

Please, click the following link and allow the remote app to run: http://166.78.231.170:8040/?Session=cd53502b-c659-4642-a184-ad70d387b880


Are you having any problems with running that remote application after it is downloaded?

Which Internet browser are you currently using (Internet Explorer, Firefox, Safari, or something of the like)?

Customer: replied 3 years ago.

using firefox. do i need to download that java



Yes, you can download the Java or you can run the link in Internet Explorer instead.

Customer: replied 3 years ago.

i guess you need to resend that joint session



In Internet Explorer go to the following link, please: http://tinyurl.com/lqxa7bd

Customer: replied 3 years ago.

but will that stop the pop-up on firefox?



Please, do not worry about that.

Please, go to the link in Internet Explorer.

Thank you
Customer: replied 3 years ago.

when i click the joint session box , it does't open


- Please, click the following link, download that file, and run the file: https://secure.join.me/Download.aspx?webdownload=true
- Then download and allow that remote app to run.
- Once it is finished, please, tell me the 9 digit number that appears on the top of your screen.

Thank you.
Customer: replied 3 years ago.

i had to download it on firefox, but after downloading the screen went blank

Please, do this in Internet Explorer. - Please, click the following link, download that file, and run the file: https://secure.join.me/Download.aspx?webdownload=true - Then download and allow that remote app to run. - Once it is finished, please, tell me the 9 digit number that appears on the top of your screen.

Customer: replied 3 years ago.

789-428-378

Thank you.


All is now working.

If you ever wish to work with me in the future, you can ask your new questions and have them sent to me directly at the following page: http://www.justanswer.com/computer/expert-computertechmaster/

Thank you for your time and please, do not forget to rate my help below.

- Jason
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