My name is XXXXX XXXXX X'XX be assisting you with this issue.
Can you please tell me the model and brand of the computer/laptop.
ASUS Transformer Pad tf300
does the transfomer show that it's charging if you have the power connected to it?
it sounds like there is no power
I do not have the power connected
ok try to connect power
ok let it charge for a little while
when did this problem occur?
This just started this afternoon.
do you know how much battery was left?
I was using it this morning and it was fully charged before I left for work.
are you charging via USB or via a power point?
A power point
the only thing i can think of is to press the reset button
it's a small hole
the only problem with the reset
is that the data will be lost
Volatile data or stored data?
i believe its stored data
it will basically be like when you purchased it
So it will restore the pad to it's new condition?
no the reset button just resets it
a hard reset will restore it to factory
that will wipe all your data
a reset just shuts it down and restarts it
have you tried that?
OK, I'll have to find a needle. It's a really small hole.
That doesn't do anything
the final option is to perform the hard reset
You need to unplug the power cord and shut the unit off
make sure its completely shut off
then press and hold the vol down and power button at the same time for about 10-12 seconds
until the screen appears and you will see some small print at the top left of the screen
then let them both go
I can't shut it down because the power button has no effect.
hold it for about 20 seconds
Do you still want n]me to try the hard reset?
yes the hard reset is the only option.
OK, I did that and there is the android robot image was on the screen and now it's back to the boot screen going on and off.
oh it should have started the recovery process after the robot image
sounds like it could be a hardware problem
when did you purchase the unit?
ok so it's still under warranty
do you want to try the hard reset again
just to make sure
I'll have to investigate that. I bought it on eBay.
and have the power cable connected
Yes and it's doing the same thing.
do you have any sd card connected
or anything else besides the power cable connected?
ok then most likely a hardware problem
Ok, I'll check the warranty and go from there. Thank you for your assistance.
have a great day and all the best
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