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Chris L.
Chris L., Support Specialist
Category: Computer
Satisfied Customers: 4076
Experience:  Certified Computer expert with over 10 years experience.
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I recently had to have my Windows 7 operating system reinstalled

Resolved Question:

I recently had to have my Windows 7 operating system reinstalled on my ASUS K53E laptop computer. Ever since I have not been able to get the wireless function to work. I have tried everything, including holding down Fn + F2 too toggle it on; I have also gone into the Network Settings function and tried to work with that, and I can't get the light to turn on on the laptop. Any suggestions?
Submitted: 1 year ago.
Category: Computer
Expert:  Chris L. replied 1 year ago.
Hello my name is XXXXX XXXXX I will be happy to assist you.

I am sorry to hear you are having trouble.

Are you seeing the wireless icon at all on the bottom right?

I am thinking that the necessary software for your wireless card may not have been installed when windows 7 was reinstalled.

As well as looking for the icon on the bottom right please click start, and in the search box that opens above start type devmgmt.msc and press enter to open device manager.

Let me know if you anything that says wireless listed under network adapters or if you see any yellow ! exclamation points.

Thank you,
Chris
Customer: replied 1 year ago.

Here's what I found under these two listings:


 


1-wIre


USB Host Adapter for 1-Wire Network using WinUSB


 


also under


 


Network Adapters


Atheros AR8151 PCI-E Gigabit Ethernet Controller (NDIS 6.20)


 


Microsoft Virtual WiFi miniport adapter


 


Realtek RTL8188CE Wireless LAN 802.11n PCI-E NIC


 


That's it.


 


 

Expert:  Chris L. replied 1 year ago.
Ok and how about the wireless icon on the botton right, is that showing up at all?
Customer: replied 1 year ago.

There is an icon on the computer. It is not lit up.

Expert:  Chris L. replied 1 year ago.
Are you using the computer with the problem to speak to me right now?

If so what I can do is remotely connect and have a look at what is going on if you would like.
Customer: replied 1 year ago.

Yes, I am hard-wired in at home. I think I know now what you meant. No, there is no icon showing up on the bottom right-hand side of the screen that would allow me to connect to available networks, etc., if that's what you mean. And yes, you can go onto my computer.

Expert:  Chris L. replied 1 year ago.
Yes that is what I was asking, let me have a look.

Please click on the link below to connect. If anything pops up asking you to allow or run make sure you say yes.

http://166.78.231.170:8040/?Session=bbf29d33-e2b4-4be7-ba3a-e5bd241ba2a7

.
Expert:  Chris L. replied 1 year ago.
Are you having trouble connecting?

You need to click the link I give you and then click Join.

Next a small file will be downloaded, pay attention to an alert letting you know that it was downloaded and choose to Run the file.

If you do not see this then hold CTRL and J to open your downloads folder and double click the file called elsinore.

http://166.78.231.170:8040/?Session=bbf29d33-e2b4-4be7-ba3a-e5bd241ba2a7

.
Expert:  Chris L. replied 1 year ago.
Please rate my service.

Thank you,
Chris
Chris L., Support Specialist
Category: Computer
Satisfied Customers: 4076
Experience: Certified Computer expert with over 10 years experience.
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