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Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 14699
Experience:  Over 10 years of professional experience.
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Hi I have a WD MY BOOK ESSENTIAL 2 Gig. It was up and running.

This answer was rated:

Hi I have a WD MY BOOK ESSENTIAL 2 Gig. It was up and running. there were 2 icons on "my computer" one was to enter the password XXXXX that I could get to the disk drive the other I believe was for some software. Both icons do not exist on "my computer" any more and I can't get to my disk drive. How can I revcover these icons?? thanks tom

Hello and thank you for your question today. My name is Jason. I look forward to helping you today.


I see that you have been working on this problem for quite a bit of time.

Do you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem? I will send a remote link within minutes after your response, so please keep refreshing the page. No extra charge.


Thank you.
Customer: replied 3 years ago.

Hi Jason, Yes I need help. I don't know what happened to the 2 entries on "MY COMPUTER" they were there and now they are gone. Did a CD come with the disk drive it is a 2 TB by the way.. thanks tom


 



Thank you.

AFTER YOU CLICK THE LINK BELOW, you can continue.

Please, click the following link and allow the remote app to run: http://166.78.231.170:8040/?Session=9090c58b-1c89-40ce-aee5-28e416e6bff7


Then on that page click the button that says, "Join Session".

Please, click the following link and allow the remote app to run: http://166.78.231.170:8040/?Session=9090c58b-1c89-40ce-aee5-28e416e6bff7



All is now working.

If you ever wish to work with me in the future, you can ask your new questions and have them sent to me directly at the following page: http://www.justanswer.com/computer/expert-computertechmaster/

Thank you for your time and please, do not forget to rate my help below.

- Jason
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