Hi Welcome to JustAnswer.com I am Tech Specialist and today, I will be trying my best to solve your issue.
Are you getting sound using external speakers?
I use my headphone jackstick
Once it worked, but now its not
Have you tried using an external speakers?
I dont have speakers
Ok, are you on the same machine now?
The computer speakers are working
I can take a look remotely?
Which browser are you using?
And sometimes Firefox
Please open Internet Explorer for giving me remote connection
Should I come back here?
Yes open it and let me know.
Using Internet Explorer, navigate to http://18.104.22.168:8040/ and click on the session named "sound".
When prompted, run the tool
I would need to quickly connect to my VPN, as my public connection cant connect to direct IP's
Is says Waiting for your host
thanks, XXXXX XXXXX connect