May I know the operating system you are using? Is it WIndows 7?
no windows 8 just got it a few months ago and forgot password XXXXX have no backup disc
Do you have any important data in your computer?
no just password
We will try restoring the computer, however it will erase all the data and restore the computer to factory settings.
Is that fine for you?
Please restart the computer and as soon as it restarts, repeatedly press Alt and F10 keys together.
Or press and hold the Alt key and repeatedly press F10 key without releasing the Alt key, till you get recovery options..
Do it as soon as the computer restarts.
Do you get Recovery options?
Please try again.
When you see the Gateway logo.
Press and hold the Alt key and repeatedly press F10 key without releasing the Alt key, till you get recovery options..
not doing anything
May I know the model number of your computer?
Please wait a couple of minutes.
Please watch the video below and try following the instructions.
It is the same Alt and F10 keys, however you are unable to get that.
I would suggest you keep trying for three more times.
not working or iam kist dumb
I apologize for the inconvenience caused to you. However, it seems that you have to get a recovery disc for your computer.
It seems that you cannot remove the password XXXXX restoring the computer to factory settings.
ok how do I do that
However, you cannot restore using Alt and F10 keys.
I can help you order a disc from Gateway.
did I get one when I got the computer
No. However you had an option to create recovery disc.
You can create it from the computer itself.
Since you are not able to get into Windows, you cannot do it anymore.
ok cost of disc
You will not cost more than US $22.
However, you have to order ti from Gateway.
ok help me order one from gateway, next time I will write all down
I can help you now.
ok lets rock
Please go to the link, enter the SNID of your computer.
Are you able to order the disc?
yes I ordered it am hoping it all works out thank you for your help remember old ladies are crazy dumb and forgetful
Please order the disc and restore the computer to factory settings using the disc.
There is a lot of softwares avaiable to crack the password, however we cannot guarantee that it will work.
And you will have to purchase that too.
That is why I suggested to get the recovery disc, and it will work foresure.
ok just checken thanks bye