How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 34678
Experience:  Over 20 years of consulting to the IT industry
Type Your Computer Question Here...
Richard is online now
A new question is answered every 9 seconds

This query concerns MS Outlook 2010. I need a technician who

This answer was rated:

This query concerns MS Outlook 2010. I need a technician who can *take over my computer* and sort this out.

I have an image which I attach to my outlook email and it is clear. When it is sent and arrives, it is blurry. Apparently this is a MS Outlook issue for 2010. I have read the following 2 articles online about fixing it:

and have tried both fixes but am obviously doing something wrong as I can't get it to work. I need someone who understands this issue to log into my computer and fix this admin issue please.

Thanks for your question. My name is XXXXX XXXXX I look forward to assisting you.

Can I log on and look please on the connected computer?

It is easier to work with you.

Go to


It will download a program to your computer

Run the program by double clicking it, and it will give you a set of 9 numbers

Give me the numbers at the top of the screen (eg: 456-789-123) in your message to me here please

Thank you
Customer: replied 3 years ago.

449 081 166

Connecting now
Richard and 3 other Computer Specialists are ready to help you

Related Computer Questions