How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Dustin Your Own Question

Dustin
Dustin, Computer Support Specialist
Category: Computer
Satisfied Customers: 9999
Experience:  Worked With The US Army as A Network Switching Systems Operator/Controller
19897260
Type Your Computer Question Here...
Dustin is online now
A new question is answered every 9 seconds

HiI made a mistake and sent a very heavy file (40MGB) through

Resolved Question:

Hi
I made a mistake and sent a very heavy file (40MGB) through outlook.
The file is "stuck" in the sent files for 4 days
PLEASE - HOW DO I DELETE IT? (I've pressed 'delete' but nothing happens)

Thanks
Submitted: 11 months ago.
Category: Computer
Expert:  B. Rath replied 11 months ago.
Hi, and thank you for asking your question.

Could you let me know the version of Outlook, e.g. 2007, 2010, you are using, please? Also, may I remote in to your computer now, and take a look at the issue for you?

Regards
Customer: replied 11 months ago.


Outlook 2010


 


And you may remote

Customer: replied 11 months ago.

Outlook 2010

Expert:  Dustin replied 11 months ago.
Hello, It seems that no one has responded to you in some time.

My name is XXXXX XXXXX I would like to assist you with this issue.

What we want to try and do, is first tell outlook to go offline..

And then, we want to try and delete the message while outlook is offline, or else move the message from the sent folder into another folder, such as drafts.. Where we can then delete it.. ( or at least get it out of the folder)

Once deleted we want to take outlook back online, and then you should be back to normal operation.

The page below covers the process with more detail.

http://support.microsoft.com/kb/2663435


If you get stuck or have any questions, please let me know.


I strive to provide great service, and greatly appreciate a rating of excellent below when you are satisfied.. I always answer follow up questions.

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.
Customer: replied 11 months ago.

How do I delete a message with Outlook offline?


 


The link you sent me was not very helpful :(

Expert:  Dustin replied 11 months ago.

If you would like, I can connect to your computer from here to help you do so.

That offer being made..

You need to click the send receive tab on outlook, and then click work offline

Work offline can be found here


  1. Click Send/Receive.

Work Offline command on the ribbon indicating Offline is on

Then, go to your sent items folder, and either try to delete the message.. Or try to mobve it.

If that doesnt help, send a reply and let me know where your getting stuck.

Dustin S.

Dustin, Computer Support Specialist
Category: Computer
Satisfied Customers: 9999
Experience: Worked With The US Army as A Network Switching Systems Operator/Controller
Dustin and 17 other Computer Specialists are ready to help you
Expert:  B. Rath replied 11 months ago.
Hi, thank you for your continued patience; I'm the original expert who had responded to you. Let's do a remote session now.

You just need to click on the following session link:
http://166.78.231.170:8040/?Session=6210a91f-1172-4e1a-85c7-1fd76a4d65dd

Join the session, and RUN the downloaded application - and I'll be remotely connected. Thanks!

Regards
Expert:  B. Rath replied 11 months ago.
If you do face any issues while connecting to the remote session, just reply back to me on this page - I'll resolve this issue with Outlook quickly for you remotely. Thank you.

Regards
Expert:  Dustin replied 11 months ago.
HI.. It appears you have just rated my answer.. So Im going to assume that you were able to try it out,

and then make some progress wiith deleting the file?

Thank you for clarifying,

Dustin S.
Expert:  B. Rath replied 11 months ago.
Hi again,

So, we resolved the issue through remote access now, but it looks like you inadvertently rated the other expert's answer, instead of mine. Could you just clarify whose answer did you mean to accept, so that I can take care of it for you? Thanks!

Regards
Customer: replied 11 months ago.

Yours, of course


Sorry

Expert:  B. Rath replied 11 months ago.
Not an issue; thank you for the clarification, and have a good day! I'll take care of it for you now. :)

Regards

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Last | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you! RP Austin, TX
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
 
 
 

Meet The Experts:

 
 
 
  • Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
< Last | Next >
  • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Andy's Avatar

    Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
  • http://ww2.justanswer.com/uploads/BA/barrenrock/2011-10-19_215925_JamesJAFinal.64x64.jpg James's Avatar

    James

    Sr. Computer Support Expert

    Satisfied Customers:

    8376
    20 years of experience building, fixing and servicing PCs and operating systems.
  • http://ww2.justanswer.com/uploads/zeyank/2009-09-26_154244_P8110079.png Ryan H.'s Avatar

    Ryan H.

    Computer Support Specialist

    Satisfied Customers:

    1741
    A+ Certified Technician - 10 Years experience working with all types of computer systems.
  • http://ww2.justanswer.com/uploads/JA/jadedangel57/2011-11-8_193134_janenewsm.64x64.jpg Jane Lefler's Avatar

    Jane Lefler

    Sr Prog Analyst / Technician

    Satisfied Customers:

    0
    Computer Programmer / Technician/ Consultant 16+ years
  • http://ww2.justanswer.com/uploads/RO/robmpreston/2013-9-23_233814_mijiFZm.64x64.jpg RPI Solutions's Avatar

    RPI Solutions

    Support Specialist

    Satisfied Customers:

    3476
    5+ Years in IT, BS in Computer Science
  • http://ww2.justanswer.com/uploads/BA/barunrath/2012-7-5_201954_Profilepic2.64x64.jpg B. Rath's Avatar

    B. Rath

    Computer Support Specialist

    Satisfied Customers:

    8671
    Certified Computer/Networking Support Specialist.
  • http://ww2.justanswer.com/uploads/FS/fszcze/2012-6-18_181848_500test.64x64.jpg Frederick S.'s Avatar

    Frederick S.

    Computer Specialist

    Satisfied Customers:

    7240
    Computer technician and founder of a home PC repair company.