Hi, I'm Robert and I'll be helping you with your computer question.
there should be a lost password XXXXX on the page where you login
what happens when you try that ?
it referred me to your service
go back to the link
put in your user id
click the "forgot password" on the top right
it will ask you for your mothers maiden name
you said you will work me until I am happy - I am NOT happy and still waiting on reply
It still did not take my password- did not ask for mothers maiden name- message said - no security info for login entered try again- I did - same result -referred me to your service - also, I was able to login on my phone but could not access my notice of results - again instructed to notify your service
There is also a link on the top right for forgot user id.
Try that one maybe you have the id wrong.
No luck with that either
if this is your email address firstname.lastname@example.org
It should be sending you an email with a temporary link to reset your password