Hello and welcome to Just Answer. I would like to help you with this issue. Can you provide the link to the site where you are downloading the Windows drivers.
I forgot the name of the site
By chance, are you getting the drivers from this site? http://www.lg.com/us/support-mobile/lg-E970
O.K., download and install the driver from the site that I just sent you to. Then let me know if that worked. If not we will continue troubleshooting.
ok thanks you have helped me better than lg phone support
Good deal. Let me know if that fixes your problem.