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Ansh P.
Ansh P., Computer Systems Analyst
Category: Computer
Satisfied Customers: 8094
Experience:  Professional computer engineer working as systems developer with top multinational company.
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Hi I upgraded my home computer 6 days ago, and it came with

Resolved Question:

Hi
I upgraded my home computer 6 days ago, and it came with WIN8 installed, I loaded my copy of 2010 MS Office pack, and got my Outlook up and running fairly easily. This computer has 2 x Hard Drives, the C: being a 120GB SSD drive and the secondary drive - D: is a 2TB Hard drive. All of my MS Software is loaded onto my C: drive, I made the mistake of moving My Libraries, specifically My Documents which included the Outlook files from the C: to the D: and now my MS Outlook does not work. I have had my local internet provider - Telecom/Xtra Remote Access my computer, but they were unable to fix, and they suggested I contact MS. My Outlook Data files now show the following - D:\Documents\Outlook Files\XXXXX@XXXXXX.XXX
and I believe that this is where the fault lies, and that it should be like this - C:\Douments\Outlook Files\XXXXX@XXXXXX.XXX
How can I fix?
Would much appreciate any help you can give me with this.
Regards
Mike
Submitted: 1 year ago.
Category: Computer
Expert:  Ansh P. replied 1 year ago.

Tech Specialist :

Hi Welcome to JustAnswer.com I am Tech Specialist and today, I will be trying my best to solve your issue.

Tech Specialist :

Mike, are you getting any error message when you open Outlook?

Customer:

No

Tech Specialist :

Are you on the same computer now?

Customer:

Yes

Tech Specialist :

Can I remotely fix?

Customer:

Yes

Tech Specialist :

Which browser are you using now?

Customer:

Internet Explorer

Tech Specialist :

Let me give you a link

Customer:

Okay

Tech Specialist :

pls navigate to http://166.78.231.170:8040/ and type in the code "outlook"

Tech Specialist :

when prompted run the tool

Tech Specialist :

Fixed!

Tech Specialist :

Any questions?

Customer:

Have you removed the

Customer:

Sorry - I meant D:\Documents\Outlook Files\XXXXX@XXXXXX.XXX ?

Tech Specialist :

let me do it

Tech Specialist :

done

Tech Specialist :

removed both unnecessary psts

Customer:

And so can the file be returned to C:\Documents\Outlook Files\XXXXX@XXXXXX.XXX ?

Tech Specialist :

Not needed. We should leave them alone where ever they are now.

Tech Specialist :

Just not move them from their current location

Tech Specialist :

else they need to be reconfigured again

Customer:

Okay. That's good enough for me, Much appreciate your assistance with this problem - Regards Mike

Tech Specialist :

Glad to help you today Mike

Tech Specialist :

kindly do leave me a rating below

Tech Specialist :

I will disconnect from your machine

Tech Specialist :

have a nice weekend

Ansh P., Computer Systems Analyst
Category: Computer
Satisfied Customers: 8094
Experience: Professional computer engineer working as systems developer with top multinational company.
Ansh P. and 13 other Computer Specialists are ready to help you
Customer: replied 1 year ago.


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