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Dustin
Dustin, Computer Support Specialist
Category: Computer
Satisfied Customers: 10104
Experience:  Worked With The US Army as A Network Switching Systems Operator/Controller
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I am oncbssports.com and I can not open this upXXX@XXXXXX.XXX

Resolved Question:

I am oncbssports.com and I can not open this upXXX@XXXXXX.XXX shellyboy2
Submitted: 1 year ago.
Category: Computer
Expert:  Dustin replied 1 year ago.
Welcome, my name is XXXXX XXXXX I will assist you today!

When you say you cannot open up this " xxxxx@xxxx"

What exactly are you trying to do.. Are you trying to sign into your CBS sports account?

When you say you have tried new passwords, did you try to enter a new password XXXXX the forgot password XXXXX?

Thank you ahead of time for your responses..

Dustin S.
Customer: replied 1 year ago.

trying to sign in to my sports account
yes enter a new password XXXXX the forgot password XXXXX

Expert:  Dustin replied 1 year ago.
Ok..

When you go to the forgot password XXXXX exactly what happens.

Did it email you a password XXXXX link?

If so, when you received the email and clicked the link inside that email, did it take you to a new screen to set your password?

Let me know how far you made it in the password XXXXX process, and at what point your getting stuck.

Dustin S.
Customer: replied 1 year ago.

a new password XXXXX sent and when I try to sign on its is rejected

Expert:  Dustin replied 1 year ago.
If you dont mind..

Could you and I connect during a screen sharing session.. So I can ensure that its sending you a correct password..

And also, that way I can see if there is some other error or issue thats preventing you from signing into the website.. ?
Customer: replied 1 year ago.


yes please connect with me

Expert:  Dustin replied 1 year ago.
My apologies for the delay Sheldon, I just returned from lunch and seen your reply.

here is the link to start the connection

http://166.78.231.170:8040/

The session ID / password XXXXX is CBS

once entered , it will ask you to download and install a program, please do so. As this program will connect us.

If you run into any issues, or if you do connect, please let me know.

Dustin S.
Customer: replied 1 year ago.

this was fixed thank you

Expert:  Dustin replied 1 year ago.
Solution worked out within remote.

New password XXXXX tested, and working.

Please use the icons below to rate the service,

thank you very much!

Dustin S.
Dustin, Computer Support Specialist
Category: Computer
Satisfied Customers: 10104
Experience: Worked With The US Army as A Network Switching Systems Operator/Controller
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