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Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 16838
Experience:  Over 15 years of consulting to the IT industry
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I have a LG tracfone and I had videos that I transfered to

Resolved Question:

I have a LG tracfone and I had videos that I transfered to a flashdrive. My Windows 7 plays them but on a different computer that is Chrome needs a download for support or it to be seen. Where precisley do I get a download?
Submitted: 11 months ago.
Category: Computer
Expert:  Richard replied 11 months ago.
Thanks for your question. My name is XXXXX XXXXX I look forward to assisting you.

You will likely need to correct codec.

Download the Codec pack from my link below and install it please.

Click Me To Download

Once downloaded and you have run the installation, restart the computer and tell me if you can now play the Videos please.

Thank you
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 16838
Experience: Over 15 years of consulting to the IT industry
Richard and 14 other Computer Specialists are ready to help you
Customer: replied 11 months ago.


I haven't tried it yet but thank you for the download info

Expert:  Richard replied 11 months ago.
Your welcome, but this will be what your missing.

If you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 16838
Experience: Over 15 years of consulting to the IT industry
Richard and 14 other Computer Specialists are ready to help you
Customer: replied 11 months ago.


Hi Richard,


 


I did download the Codec you gave me and it doesn't work. It says an error occurred.

Expert:  Richard replied 11 months ago.
When did it say an error occurred?

When you downloaded the Codec, installed it?

And what was the exact error?

Thank you
Customer: replied 11 months ago.


I installed it the night we first talked. I also had to download videos to the flashdrive to try it out. When I first click on the video it just says " An error occurred. Click to restart from the beginning." When I do reclick, same thing happens.

Expert:  Richard replied 11 months ago.
ok, can I see one of these videos to make sure they do not have errors themselves?

- Click the following link: http://www.wikisend.com
- Upload the file to that website
- Once it is uploaded, the resulting page will display a "File ID" number.
- Please, give me that "File ID Number"

Thank you
Customer: replied 11 months ago.


Hi Richard,


 


I can't seem to upload it to the site. It says an error occurred.


I can play these on my laptop with windows 7 but can't on the laptop with chromebook

Expert:  Richard replied 11 months ago.
ok, the Codec is only for windows computer, not chromebook, so this is the problem.

Convert the video to AVI Please using the website below

http://video.online-convert.com/convert-to-avi

then play the AVI file on the Chromebook.

Let me know the results please

Thank you
Customer: replied 11 months ago.


Hi Richard,


 


I was able to successfully convert it but the same thing happens

Expert:  Richard replied 11 months ago.
ok, can you convert it to MP4 please using this free program?

http://www.convertavitomp4.com/

Please let me know.

Customer: replied 11 months ago.


Hi Richard,


 


Success! Thank you very much! I have added your site to my favorites and will use it in the future when I have questions. You are true to your word to satisfy your customer. Many thanks again.

Expert:  Richard replied 11 months ago.
your most welcome Matt!

If you ever need anything below, and want to request me directly, please feel free to use this link

http://www.justanswer.com/computer/expert-richieme/

All the best!

Richard

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