How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, PC Tech
Category: Computer
Satisfied Customers: 2416
Experience:  2 year degree from ITT Technical Institute.
46034742
Type Your Computer Question Here...
Charles A. Roberts is online now
A new question is answered every 9 seconds

Hi Freddy, I was given a Dell Optiplex 755 Bios Version A10

Resolved Question:

Hi Freddy, I was given a Dell Optiplex 755 Bios Version A10 Computer from a friend as his company was tearing out an office block and taking it to the landfill place (the tip), i have tried to turn it on and no luck! it has a password XXXXX to unlock it would you have any ideas on how to unlock it i am not to computer literate, any help would be greatly appreciated!
regards Graeme
Submitted: 1 year ago.
Category: Computer
Expert:  Charles A. Roberts replied 1 year ago.

Hello my name is XXXXX XXXXX I will do whatever I possibly can to help answer your questions. There actually is a way to reset it. First just to verify this is a desktop computer correct?

Customer: replied 1 year ago.


Yes

Expert:  Charles A. Roberts replied 1 year ago.
Ok you would need to have the cover off of the computer for one. Do you know what jumpers are by chance? They are usually black and removable it's tiny print but on the board it might say PW or pw reset something in that nature. Also you would need to remove the coin battery as well.
Customer: replied 1 year ago.


I have done this previously and this mother board does not have a jumper on it with three pins i have removed the battery also and restarted the computer and it comes up with this on the screen :-


 


Dell Sysytem OptiPlex 755 Series


Bios version A10


www.dell.com


 


Performing automatic IDE configuration...


 


Hard disk #***6RW301YR-595B is protected by a password.


Enter the password XXXXX press <ESC> to exit.


(Disk remains locked if <ESC> is used


Enter password:


 


Regards Graeme

Expert:  Charles A. Roberts replied 1 year ago.
Ok so you are actually able to get into the bios correct? Can you verify that meaning can you make bios changes be cause if you can and it's actually the hard drive password XXXXX is only one way to take care of that. You would need to either put a new board on the hard drive since it can't be wiped that's the kind of encryption that is set for that hard drive or you would need to replace the hard drive all together. Forgive me it was sounding like you were speaking of the bios password.
Expert:  Charles A. Roberts replied 1 year ago.

I'm guessing you would know how to do that. I'm very sorry about that bit of bad news but even it was attempted to be unlocked the drive would automatically corrupt the data that's what that software is for. I am very sorry to about that and I really hate giving bad news I really do and I am so very sorry about that.

 

If you have any further questions, please feel free to let me know...
Please don't leave negative feedback, Positive Feedback and Bonuses are not expected, but are always appreciated! You will be getting a survey on my assistance and information It would be greatly appreciated to let my Superiors know how I am doing thank you and please try and have a good day.

Charles A. Roberts, PC Tech
Category: Computer
Satisfied Customers: 2416
Experience: 2 year degree from ITT Technical Institute.
Charles A. Roberts and 10 other Computer Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Last | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you! RP Austin, TX
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
 
 
 

Meet The Experts:

 
 
 
  • Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
< Last | Next >
  • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Andy's Avatar

    Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
  • http://ww2.justanswer.com/uploads/BA/barrenrock/2011-10-19_215925_JamesJAFinal.64x64.jpg James's Avatar

    James

    Sr. Computer Support Expert

    Satisfied Customers:

    8376
    20 years of experience building, fixing and servicing PCs and operating systems.
  • http://ww2.justanswer.com/uploads/zeyank/2009-09-26_154244_P8110079.png Ryan H.'s Avatar

    Ryan H.

    Computer Support Specialist

    Satisfied Customers:

    1741
    A+ Certified Technician - 10 Years experience working with all types of computer systems.
  • http://ww2.justanswer.com/uploads/JA/jadedangel57/2011-11-8_193134_janenewsm.64x64.jpg Jane Lefler's Avatar

    Jane Lefler

    Sr Prog Analyst / Technician

    Satisfied Customers:

    0
    Computer Programmer / Technician/ Consultant 16+ years
  • http://ww2.justanswer.com/uploads/RO/robmpreston/2013-9-23_233814_mijiFZm.64x64.jpg RPI Solutions's Avatar

    RPI Solutions

    Support Specialist

    Satisfied Customers:

    3476
    5+ Years in IT, BS in Computer Science
  • http://ww2.justanswer.com/uploads/BA/barunrath/2012-7-5_201954_Profilepic2.64x64.jpg B. Rath's Avatar

    B. Rath

    Computer Support Specialist

    Satisfied Customers:

    8671
    Certified Computer/Networking Support Specialist.
  • http://ww2.justanswer.com/uploads/FS/fszcze/2012-6-18_181848_500test.64x64.jpg Frederick S.'s Avatar

    Frederick S.

    Computer Specialist

    Satisfied Customers:

    7240
    Computer technician and founder of a home PC repair company.