How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Carl L Your Own Question

Carl L
Carl L, IT Specialist
Category: Computer
Satisfied Customers: 4023
Experience:  14+ Years of Extensive Computer Repair Experience.
27991594
Type Your Computer Question Here...
Carl L is online now
A new question is answered every 9 seconds

I can not access my live email address - think my password

Resolved Question:

I can not access my live email address - think my password XXXXX been block how can I get into my account, tried to complete the form but tells me that I have not given enough details to verifie !!!!! Please help me
Submitted: 1 year ago.
Category: Computer
Expert:  Carl L replied 1 year ago.
Hi and welcome to Just Answer, a Question and Answer Company. My name is XXXXX XXXXX I will be assisting you today.
**Please keep in mind that I am only compensated when you rate me below**

Sorry to hear that you're having login issues with your Live Account. If it's blocked, it's probably just locked out for 24 hours due to too many failed login attempts. If that's the case, I would simply just wait the 24 hours then use the Forget Password XXXXX and use one of the options to reset the password XXXXX as sending a reset link to the alternative email (If one was setup), text a verification code to your Cell, Answer your security questions, etc.

I'm an expert with live email addresses so if you have any additional questions regarding this account, please feel free to ask me. There is no additional charge for replying back to me.

Thanks,
Carl
Customer: replied 1 year ago.


Good day, thank you I have tried sending the using the text verification code to my cell and nothing has come through, as been a week already, my bb id password XXXXX XXXXX there and I am battling to reset my alternative email on my bb


 


Running in a circle at the moment

Expert:  Carl L replied 1 year ago.
Oh man, I would definitely have to agree with you on running in a circle! I'm surprised that the text method isn't working. Live Servers are almost instant with their Text Verification Codes. Is there an option to Answer you security questions instead?
Customer: replied 1 year ago.


nothing that I can pick up ! tried to complete the online form and it telling me the hole time that the details I have given is not enough info to verify the account details.


 

Expert:  Carl L replied 1 year ago.
Those online forms are garbage. Gmail's is the exact same way! I know this from personal experience and I'm a guru. Here's what I would do, use the number that Live doesn't want people to know about and ask to be transferred to someone who can reset your Live Email Account Password. That number is(NNN) NNN-NNNN Press 0 two times to get transferred to a live agent over there. Their closed right now by they'll be open at 6am PT. Here's there hours incase you're busy today:

Mon-Fri: 5am-9pm PT
Sat-Sun: 6am-3pm PT

I wish you the best of luck getting this all worked out my friend. Just let them know that your not receiving their reset texts which now makes it 'Their' problem.

Best Regards,
Carl L
Customer: replied 1 year ago.


thank you so much ! you have been a great help

Expert:  Carl L replied 1 year ago.
You're very welcome my friend. Feel free to follow up with me later after contacting them to let me know how it all went.

Have a great night / morning and please be sure to rate me Excellent.

Thanks,
Carl L
Carl L, IT Specialist
Category: Computer
Satisfied Customers: 4023
Experience: 14+ Years of Extensive Computer Repair Experience.
Carl L and 9 other Computer Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Last | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you! RP Austin, TX
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
 
 
 

Meet The Experts:

 
 
 
  • Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
< Last | Next >
  • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Andy's Avatar

    Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
  • http://ww2.justanswer.com/uploads/BA/barrenrock/2011-10-19_215925_JamesJAFinal.64x64.jpg James's Avatar

    James

    Sr. Computer Support Expert

    Satisfied Customers:

    8376
    20 years of experience building, fixing and servicing PCs and operating systems.
  • http://ww2.justanswer.com/uploads/zeyank/2009-09-26_154244_P8110079.png Ryan H.'s Avatar

    Ryan H.

    Computer Support Specialist

    Satisfied Customers:

    1741
    A+ Certified Technician - 10 Years experience working with all types of computer systems.
  • http://ww2.justanswer.com/uploads/JA/jadedangel57/2011-11-8_193134_janenewsm.64x64.jpg Jane Lefler's Avatar

    Jane Lefler

    Sr Prog Analyst / Technician

    Satisfied Customers:

    0
    Computer Programmer / Technician/ Consultant 16+ years
  • http://ww2.justanswer.com/uploads/RO/robmpreston/2013-9-23_233814_mijiFZm.64x64.jpg RPI Solutions's Avatar

    RPI Solutions

    Support Specialist

    Satisfied Customers:

    3476
    5+ Years in IT, BS in Computer Science
  • http://ww2.justanswer.com/uploads/BA/barunrath/2012-7-5_201954_Profilepic2.64x64.jpg B. Rath's Avatar

    B. Rath

    Computer Support Specialist

    Satisfied Customers:

    8671
    Certified Computer/Networking Support Specialist.
  • http://ww2.justanswer.com/uploads/FS/fszcze/2012-6-18_181848_500test.64x64.jpg Frederick S.'s Avatar

    Frederick S.

    Computer Specialist

    Satisfied Customers:

    7240
    Computer technician and founder of a home PC repair company.
 
 
 
Chat Now With A Tech Support Specialist
Carl L
Carl L
Owner/CEO
618 Satisfied Customers
14+ Years of Extensive Computer Repair Experience.