No no, that is ok.
Let me give you a couple of things to try on your own. If they do not work you can always ask for more help or get a 100% refund!
First, when you open the speach make sure the volume in the program you are using to listen to it is turned up. Programs that play audio will have their own volume control.
Make sure that the power adapter is plugged in.
Go to www.youtube.com
and try and play a video to see if you get sound.
Next, Swipe in from the right edge of the screen, and then tap Search.
(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Search.) Enter Adjust system volume in the search box, and tap or click Settings, and then tap or click Adjust system volume.
Move the slider up to increase the volume.
Make sure the Mute button isn't turned on. If the button looks like this:
muting is turned off. If the button looks like this:
tap or click it to turn off muting.
Also look on the laptop itself for any volume control and make sure it is turned up.
Now if you need a refund contact the websites customer service department here at the following link and they will be happy to help.http://ww2.justanswer.com/customer-support