My name is XXXXX XXXXX I'll be assisting you with this issue
Are you able to go to device manager and then check whether there are any devices with a ? mark
what is the heading that it's under or the same
No ? Epson now connected no?
ok disconnect the cable
and check if anything changes
Unplugged Epson. Go to universal serial bus controllers. No?
Epson was not on list Hewlett-Packard LaserJet on list twice as printer and as fax
ok that means it's not detecting the epson via the usb cable
do you have another USB port on the computer so you can plug it into?
Right still acts as if defective cable
Tribe about three or four different ports on front panel. Difficult to get into the back as handicapped.
was it connected to the front or back before?
do you have a USB thumb drive
that you can plug into the same port to confirm the port is working
Yes. I'll have to chase it. Just a moment
ok plug it into the same port
and see if it picks it up
Plug it into same port and it bleeps life PNP always does. I use these front ports frequently without difficulty. Charge my iPhone and use the thumb drives, for example.
ok that confirms that there must be a problem with the cable or the printer
do you have another cable?
Other cables are in use. Epson is on other side room and thus need long cable, for which reason I purchased this 10 foot cable. Can possibly unplug LaserJet cable and plug the new 10 foot cable into it, in order to verify cable.
we need to confirm the cable
sometimes long usb do not work
Okay. Will work on it, will use the same port in the front.
Found the problem when unplugged the USB cable from the Epson. It was actually stuck into a network plug. On the back side of the printer it is difficult to see. I moved the Epson out from the wall and was able to discover is not even plugged into a USB plug port. Must look at installation instructions and find the USB port. The instructions are very poor in terms of diagrams but it was definitely not USB port
did you find the hole now?
if you look at the back of the epson it's on the right hand side
No. The instructions were pointing to ports in the back but when I get a flashlight I can tell those ports are for the telephone. It was not a tight fit obviously but I could not see it. I will have to study my downloaded book and try to locate the USB port. It definitely has gone someplace but the little one page setup installation instructions did not show it. I can go ahead and accept for now, because it may take a while to find the USB port. On disability and that slows me down plus the instruction page is fairly worthless. Must go to the downloaded instruction.
if you still need any further assistance please come back
you can download the manual from here <click here>
thanks and have a nice day
Okay. The ports on the right that the instructions point to are not USB ports. I can find them eventually. Do not need more help right now. If I'm not able to find them or have further difficulty I shall get back to you.
bye for now