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Nick H.
Nick H., IT Specialist
Category: Computer
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Experience:  CompTIA A+, MS Office, Outlook, Windows XP, Vista, 7
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l accidently unfriended my daughter on facebook she passed

Resolved Question:

l accidently unfriended my daughter on facebook she passed away and l am desperate to correct this
Submitted: 1 year ago.
Category: Computer
Expert:  Charles A. Roberts replied 1 year ago.
Hello my name is XXXXX XXXXX I will do whatever I possibly can to help answer your questions. I am sorry to hear about this kind of accident that you have encountered. I am guessing you don't have the login information for your daughters account to accept the add request.
Customer: replied 1 year ago.

her email address was XXXXX@XXXXXX.XXX her password XXXXX thought was XXXXX or ?XXXXX? or XXXX her facebook page is XXXXX south delta secondary l hope this helps

 

Expert:  Charles A. Roberts replied 1 year ago.
OK, I do want to say I am very sorry to hear about your daughter it's disappointing to hear about something like that. If you can, can you tell me the user name each letter separated it comes up as XXXXXXX when typed. Also you have you tried the forget password XXXXX yet and attempted to reset and do you have access to the email account it's associated with?
Customer: replied 1 year ago.

XXXXX on facebookXXXXXXXXX l am afraid to reset it in case l loose any way of retrieving her

Expert:  Charles A. Roberts replied 1 year ago.
Ok so erin Gallagher south Delta is the user name for facebook and the password XXXXX chance?
Customer: replied 1 year ago.


possibly XXXXXX or XXXXX or XXXXX ???

Expert:  Charles A. Roberts replied 1 year ago.
Ok and you are very sure that email address is what is on the facebook account? Also how long has it been since that facebook account was used?
Customer: replied 1 year ago.

the only other account l know was years ago so yes l am sure the last time she used her facebook was Jan 16? 2012 as she passed away Jan 19 2012

Expert:  Charles A. Roberts replied 1 year ago.
I am sadly going to have to opt out of this question. please stand by for a different expert. I am out of idea on this.
Customer: replied 1 year ago.


Why Charles is it not possible do u think

Customer: replied 1 year ago.


possibly XXXXXXXXX ??? l just found another email for XXXXXXXX (XXXXX@XXXXXX.XXX)

Expert:  Nick H. replied 1 year ago.
Hello, and thanks for your question. My name is XXXXX XXXXX I will help you today.

I am sorry for what happened to your daughter. This is a tough one since you will have to prove that Erin is your daughter and needs to add her account as your friend again.

Do you have the documents that proved her death and you are her parent?

What is the purpose that you want to add her account or access to her account for?

Nick
Customer: replied 1 year ago.

Yes l have her death certificate and all her identification and l have all her forms from Delta hospital and from Royal Columbian hospital and all the organ donation documents my purpose is l write on her wall all the time and so do her friends and her facebook page is a life line for me

Expert:  Nick H. replied 1 year ago.
Thanks for your reply.

On your computer, go to https://www.facebook.com/login/identify?ctx=recover

Click on the No longer have access to these link. Follow the steps to fill out your daughter's info. See if you can get support. Otherwise, please call(NNN) NNN-NNNNand ask for Customer Service so they can further assist you.

Nick
Nick H., IT Specialist
Category: Computer
Satisfied Customers: 8226
Experience: CompTIA A+, MS Office, Outlook, Windows XP, Vista, 7
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Nick H.
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